EasyRMS Enjoys Continued Expansion in Growing South American Market
Leading Chilean gaming and entertainment company deploys EzRMS™ in all its five-star properties
Continuing its ongoing expansion into South America, an exciting new contract with a major Chilean hotel chain has established Easy (Ez) Revenue Management Solutions Ltd as the leading RMS provider in the entire region.
Enjoy Casino & Resort is the leading company in Chile's gaming and entertainment industry, with five modern and distinctly different resorts in all the major tourist destinations in the country. The properties in Chile are Enjoy Antofagasta, Enjoy Coquimbo, Enjoy Viña del Mar, Enjoy Pucón, Enjoy Puerto Varas, Casino Enjoy Santiago, Casino de Colchagua and Enjoy Mendoza, in Argentina.
Spanning the arid desert in the north to the cold rainforest in the south, Enjoy offers a unique experience and a distinctive service at its five hotels, seven casinos, 33 restaurants, 15 bars and five convention centres, as well as three discotheques, five spas, five kids' clubs, a ski resort and a tourism services agency.
With a total of 385 rooms, Enjoy's five prestigious hotels are Hotel del Desierto, Hotel de la Bahía, Hotel del Mar, Gran Hotel Pucón and Hotel de los Volcanes. They offer all of the elegance and comfort of five-star properties around the world, including luxurious accommodation coupled with spectacular views of the Pacific Ocean and the local scenery. Each will now benefit from implementation of the EzRMS™ revenue management suite, following a selection and decision process that took almost two years to complete.
Initial contact with the hotel and casino operator was first made at the Eye for Travel conference back in 2007, when the revenue management team from Enjoy came to the US to investigate RMS options for their growing casino operation, explains Phil Robart, EasyRMS Director of Sales and Operations - North America. "The team then spent over twelve months evaluating the product options before deciding which system would best suit their needs, and EzRMS™ was the solution they chose," he says.
The chain has implemented the complete EzRMS™ SaaS suite, as well as extraction and upload interfaces for Opera V5 PMS, and the upload interface to NETRez.
Phil adds, "We were certainly thrilled to learn that the team at Enjoy had selected EasyRMS as their partner. They invested a great deal of time and effort into their research of the various options to ensure they had the right system. Certainly the capabilities of our integration with Opera were a key element in this decision as well as their recognition of our superior functionality in regards to all aspects of group quoting and forecasting - an important component of their business."
Enjoy is a very progressive company. "They are the leading player in their market and we look forward to working with them to further enhance the financial success and overall performance of their business," comments Phil.
Martín Fuentes, Director of Revenue Management for the group, says that EzRMS™ was chosen for its extensive functionality as well as the great relation between price and quality. "This was by far the best software for us," he comments. "Considering that we are not a huge company like a major airline that uses the RM philosophy, we are still a hotel chain, and we need all the reports and accuracy of software such as this."
"I think that this new tool will greatly improve our performance, considering that we used to make our revenue management optimisation decisions based on experience, using as the main tool the knowledge of the business acquired so far. With EzRMS™ we will have quantitative criteria to support our decisions."
Enjoy Casino & Resort is the largest casino operator in Chile. The contract has quickly established EasyRMS as the leading RMS player in South America, with installations in most major centres, including Santiago, Rio de Janerio, Sao Paulo and Buenos Aires. EasyRMS intends to continue signing new clients in this growing region.
About Enjoy Casino & Resort
Enjoy has become an important engine for economic development in each region of the regions it operates, and now has more than 220,000 m2 of entertainment and leisure activities. Each allocation of Enjoy offers a diverse array of accommodation, gaming, dining and entertainment options. The first and only five-star hotel in the region, Hotel del Desierto has 92 spacious and elegant rooms and spectacular ocean views; Hotel de la Bahia is an imposing 11-storey building that stands on the Avenida del Mar with 111 comfortable rooms, all overlooking the sea; Hotel del Mar is considered one of the best five-star hotels in Chile, offering 60 exclusive rooms with a view to the sea and over the gardens of the traditional casino; with a wonderful view over Lake Llanquihue, the Hotel de los Volcanes is a new five-star hotel in Puerto Varas. It has 50 tastefully furnished rooms and beautiful views of Calbuco and Osorno volcanoes; and Gran Hotel Pucón, in southern Chile, sits between the lake and the Villarrica volcano of the same name, surrounded by an unrivalled richness enhanced by its geographical location.
Founded in July 1999, EasyRMS is a global leader and provider of ASP/Internet revenue and yield management solutions. EasyRMS is dedicated to the introduction of new generation technology and procedures within the hospitality industry and aims to deliver these services to its clients. Backed by the confidence of many of today's industry leaders, EasyRMS is committed to easing the current burden of strategic decision making and implementation of revenue and yield management techniques and procedures worldwide.
Easy (Ez) Revenue Management Solutions
Enjoy Casino & Resort
Founded in July 1999, EasyRMS is a global leader and provider of SaaS revenue and yield management solutions. EasyRMS is dedicated to the introduction of new generation technology and procedures within the hospitality industry and aims to deliver these services to its clients. Backed by the confidence of many of today's industry leaders, EasyRMS is committed to easing the current burden of strategic decision making and implementation of revenue and yield management techniques and procedures worldwide.