Hotels.com Appoints Steve Dumaine As Vice President Of Global Customer Operations
DALLAS -- Hotels.com®, the leading global online accommodation booking website announced the appointment of Steve Dumaine to the role, vice president of global customer operations for Hotels.com worldwide.
In late 2008, Dumaine took on the role of senior director of merchandising and customer experience in which he was responsible for orchestrating merchandising, promotions, partnerships, and third party advertising across all Hotels.com worldwide points of sale; currently totaling more than 75.
David Roche, president of Hotels.com worldwide, commented, “Steve’s blend of strategy, call center, and web experience makes him uniquely qualified to lead the Hotels.com global operations team working to ensure our customer service experience around the globe remains at the highest possible standard for this important customer communication channel.”
Dumaine will report directly to Tucker Moodey, senior vice president of global customer operations, Expedia Inc., and will be based in the company’s Dallas office. Dumaine replaces Karl Marriott who recently left the company to pursue other opportunities.
Joining Dumaine on his new team is Reuben Goldsmith who has been promoted to director of customer operations, Hotels.com. In this position, Goldsmith will expand his scope of work to include leadership of telesales as well as current area of responsibility, customer care for the Hotels.com and Venere brands.
Hotels.com® is a leading provider of lodging worldwide, offering more than 85,000 properties in over 60 countries from national chain hotels and all-inclusive resorts to local favorites and bed & breakfasts. Hotels.com is the smarter way to book travel by offering welcomerewards®, an industry leading loyalty rewards program; the real opinions of other travelers captured in over 1.5 million Guest Reviews and; a Price Match Guarantee, so that those booking with Hotels.com can be assured they are getting the best deal, either online or by speaking directly to a travel expert at 1-800-2-HOTELS 24 hours a day. For more information, please visit hotels.com. Hotels.com is an operating company of Expedia, Inc. (NASDAQ: EXPE). Please visit the Travel Smart Blog for consumer and business travel information. Follow us on Twitter viawww.twitter.com/hotelsdotcom"/>, on Facebook at and take a VirtualVacation at . , A Smarter Way to Book™.
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Taylor L. Cole, APR
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