Hotels.com Appoints Steve Dumaine As Vice President Of Global Customer Operations
In late 2008, Dumaine took on the role of senior director of merchandising and customer experience in which he was responsible for orchestrating merchandising, promotions, partnerships, and third party advertising across all Hotels.com worldwide points of sale; currently totaling more than 75.
David Roche, president of Hotels.com worldwide, commented, “Steve’s blend of strategy, call center, and web experience makes him uniquely qualified to lead the Hotels.com global operations team working to ensure our customer service experience around the globe remains at the highest possible standard for this important customer communication channel.”
Dumaine will report directly to Tucker Moodey, senior vice president of global customer operations, Expedia Inc., and will be based in the company’s Dallas office. Dumaine replaces Karl Marriott who recently left the company to pursue other opportunities.
Joining Dumaine on his new team is Reuben Goldsmith who has been promoted to director of customer operations, Hotels.com. In this position, Goldsmith will expand his scope of work to include leadership of telesales as well as current area of responsibility, customer care for the Hotels.com and Venere brands.
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Taylor L. Cole, APR
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