Hotel del Coronado Sees Benefits from Watson, R.M.™
“Best of all, we now have the labor analysis tools we need for continuous improvement,” added Shallan. “Watson, R.M. is the most advanced workforce management system in the market today.”
The Del has been called “one of the top ten resorts in the world” by USA Today. Built in 1888, this quintessential San Diego vacation destination has long been heralded as one of America’s most beautiful beach resorts and Southern California’s only beachfront hotel; it was designated as a National Historic Landmark in 1977.
“The Hotel del Coronado is a long-standing UniFocus client and we are pleased that they have achieved measurable performance gains with Watson, R.M. Labor Management System (LMS),” said Mark Heymann, President and CEO of UniFocus. “Our system balances the need to control labor costs with the commitment to deliver high levels of service—by always ensuring that you have the right staffing at the right time.
“In addition, Watson, R.M. LMS automates many of the daily processes that in many hotels and resorts are still being done manually—such as forecasting, budgeting and scheduling,” continued Heymann.
UniFocus’ Watson, R.M. incorporates industry-specific statistical analysis to project short-term demand; and then optimizes workforce schedules by identifying critical relationships between key business volumes, such as number of guests to be served at any time and the necessary staff to optimize the level of service.
About KSL Resorts
Founded in 1992, KSL Resorts manages seven time-honored resorts with outstanding recreational amenities, including spa, golf, tennis and ski. Each is refined yet unpretentious, rich in legacy, and genuine in service. The KSL Resorts are:
- Hotel del Coronado (San Diego, CA)
- Beach Village at The Del (San Diego, CA)
- La Costa Resort and Spa (Carlsbad, CA)
- Rancho Las Palmas Resort & Spa (Rancho Mirage, CA)
- Vail Mountain Lodge & Spa (Vail, CO)
- Barton Creek Resort & Spa (Austin, TX)
- The Homestead (Hot Springs, VA)
Based in Dallas, UniFocus serves hospitality, casino and resort operations in the U.S. and overseas. UniFocus offers full-service operational analysis, management and staff training, financial and labor management applications, as well as staff, meeting planner and guest satisfaction measurement programs, along with a unique mystery evaluation system that can link service standard attainment to guest and employee perceptions. The resulting database allows UniFocus to uniquely correlate and benchmark each client’s performance to their particular competitive markets. Enhanced reporting capabilities allow hospitality executives to have a “total picture” overview of their operations, set strategic actions and gain asset value.
UniFocus is a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, and an allied member of the American Hotel & Lodging Association. For more information, visit or call 972-512-5100
Director of Public Relations