Cornell panel talks distribution management, customer loyalty | hotelworldnetwork.com
In this age of online travel agencies and search-powered bookings, experts say it has become unclear whether brands own the hospitality customer or vice versa. Panelists brought together for the 7th edition of the Cornell University School of Hotel Administration’s Dean’s Leadership Series spent their Monday morning at The Metropolitan Club in Manhattan discussing “Distribution Management: Who Owns the Hospitality Customer?”
