The Cavendish recently got 35th place in the Sunday Times ’100 Best Small Companies to Work For’ – the only hotel on the list. So I phoned up Sarah Strawbridge, the Cavendish’s HR Manager and asked: “What’s the secret?” It starts with recruitment. The hotel has a very good name in the industry – not just among hotel staff but also students and lecturers, because of its policy of running student placements as a prelude to graduate jobs.

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