In London's Olympic year, the theme of the Master Innholders' 19th Annual General Managers' Conference, held at the London Hilton on Park Lane, was Going for Gold. Janet Harmer finds out what makes winners and losers in business. With speakers including former Olympians, Sebastian Coe and judo champion Karen Roberts - as well as a host of leading hospitality personalities - the 450 delegates at the Master Innholders' 19th Annual General Managers' Conference were inspired in ways and means of taking their businesses to world-beating level.

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