Hotels Try Harder to Woo Business Customers | WSJ.com
With Corporate Accountants Querying Every Spend, Business Travellers are Expecting More for Less
"The customer is always" right may be a cliché, but it has never been truer than it is now, especially when it comes to frequent travelers. Hotels in the world's business cities are so keen to attract the corporate pound, euro or dollar that they are prepared to do almost anything corporate globetrotters demand. And if that means items that were once seen as extras are now included in the room rate, that's what they will provide.
Meanwhile, in these economically difficult times, finance directors in companies large and small are checking executives' business expenses with unprecedented, even forensic, attention.
In a climate where every bit of expenditure has to be justified, it is small wonder that business travelers don't want any unpleasant surprises when they are presented with the bill.