Industry Update
External Article22 May 2012

Travel business rebounding as agents adapt to tech-savvy generation

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he Internet has become a game-changer for the travel industry. But it was also a job-killer. As the public became more familiar with researching travel options and booking plane tickets and hotel rooms online, people became their own travel agents. Thousands of travel agency professionals lost their jobs, and small mom-and-pop agencies either were absorbed by giant travel companies or disappeared.

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