B4Checkin Adds Montreal’s Prestigious Le Crystal Hotel & Spa to Growing International Client Roster
Custom booking engine improves guest experience and makes online reservations easy and profitable for the five-star Montreal property
B4Checkin, a leading provider of customizable, revenue-maximizing online booking, communication and feedback software systems for the hospitality industry, is pleased to announce the addition of its first hotel client in Montreal – Le Crystal Hotel & Spa. Effective immediately, Le Crystal has implemented B4Checkin's online booking engine to manage the five-star property's online room reservations, as well as a mobile booking engine and B4Feedback, a proprietary automated guest feedback management system.
Le Crystal Hotel & Spa's location in Montreal is a highly competitive travel market. The city is the second most popular travel destination in all of Canada, attracting over two million yearly visitors. As one of only six five-star properties in all of Montreal, Le Crystal caters to upscale travelers who expect their first class experience to begin online while making reservations, and then carry through to all aspects of their stay at the property. Seeking to provide guests with a portal for room bookings that reflected the unique brand of the hotel, Le Crystal researched several vendors before carefully selecting B4Checkin.
"We are very happy to have selected B4Checkin for our new booking engine. The functionality and aesthetics were exactly what we wanted. We are also pleased with the flat monthly fee pricing structure as our savings are significant from our previous vendor's percentage of revenue model," said Maxine Chapdelaine-Giroux, Reservations & Revenue Manager for Le Crystal.
Also in use at the hotel are B4Checkin's Email Communication package and B4Feedback Online Comment Card system. Utilizing the Email Communication package allows Le Crystal to send pre-arrival and post-stay emails to all guests regardless of booking channel. B4Feedback's online comment cards provide and affordable method of collecting text commentary from hotel guests and spa patrons, opposed to the limited information revealed on traditional comment cards with a list of check boxes. Together, B4Checkin's email marketing and B4Feedback solutions are helping the hotel to maximize communications with their guests.
"The selection of B4Checkin by Le Crystal is another feather in our cap as our products are being recognized in the marketplace for their functionality, flexibility and superior value," said Saar Fabrikant, President and CEO of B4Checkin. "With the addition of this property, we have our first Canadian bilingual customer, and I feel confident that others will soon follow."
For more information about B4Checkin and their integrated suite of cloud-based online booking and guest feedback software solutions, contact Martin MacKinnon at 902.423.3001 or visit www.b4checkin.com.
About B4checkin
b4checkin™ supplies an innovative suite of cloud-based software solutions for the hospitality industry. Designed to help hotels better manage business and operations online, b4easypost replaces traditional credit card authorization forms with a secure payment solution that is both staff & consumer friendly and reduces fraud and chargebacks. For hotels that require flexibility in displaying lodging options, chameleon, the industry's first truly pliable online booking engine. b4checkin is headquartered in Halifax, Nova Scotia, Canada, with installations serving customers all over the world. For more information or to schedule a demo, please call 902-423-3001 or visit www.b4checkin.com.