eRevMax Restructures Customer Service To Deliver Product Consultancy
New 24/7 Support Call Centre and Service Account Management Implemented for RateTiger Customers
The multi-lingual Account Management team of experienced product professionals, headed by Sunaina Jagtiani - VP Account Management, will deliver product training, oversee issue inquires and support revenue growth with all global customers.
Hotel groups utilizing eRevMax international's global shopping, distribution & revenue optimisation gateway, RTConnect, have been assigned a Strategic Account Manager and Service Manager to support clients' commercial objectives and operational requirements. The RTConnect Account Management team will help hotel groups marry a better relation and connectivity with third parry interfaces for revenue growth.
"By upgrading our support infrastructure, we are able to provide our customers with better service and support, leveraging industry standards and best practices," said Greg Berman, COO, eRevMax International. "Through this initiative we hope to maintain the value that we provide to our customers and the hotel industry.
These teams have been carefully selected to make sure that our customer service experience is both effective and efficient to answer our customer questions and help them benefit from commercial opportunities."
The Account Management team will be available during local business hours, operating 0900 – 1800hrs on weekdays delivering local language support to make the most of their RateTiger subscription. The new 24*7*365 Support Call Center will continue to support inquiries over email or via phone.
About eRevMax: eRevMax International is a premier security certified global software and services house. It combines technology, knowledge and skills in connectivity, market intelligence, revenue and distribution management for the hospitality and travel industry. Incorporated in 2001 eRevMax caters to over 5000 customers in
over 100 countries and 1800 cities
worldwide with offices and R&D centers across continents. With a diverse product portfolio, eRevMax provides premium full service technology solutions and services across the hospitality and travel spectrum.
Phone: +44 (0) 7825 661575