Less desirable rooms are for OTAs? | wsj.com
Your chances of ending up in a less desirable room increase when you book through a third-party site, says Bjorn Hanson, dean of New York University's Tisch Center for Hospitality, Tourism, and Sports Management. That includes rooms near the loading dock, the service elevator or a renovation zone, he says. Online agencies counter that their contracts stipulate all customers be treated equally.
