Customers using RateTiger give thumbs up to eRevMax
Annual Customer Satisfaction Survey reveals four out of five users recommend RateTiger
In the training category, 85% of customers said they received the level of training needed to help them improve channel optimization of OTAs through the RTSuite channel manager. Four out of five customers (79%) believe the RateTiger solution has proven to be value for money.
"With the commitment of providing excellent products and services, it is of great importance for us to continually improve and adapt our solutions as per our customer requirements. We recently introduced a new 'Follow-the-Sun' 24*7*365 Support Center function with experienced software specialist available around the clock to handle product queries. Further we continue to invest in our account management function to ensure the users of products get the maximum benefit. The survey results point out parameters where we fulfil or exceed customer expectations and also highlight areas for further improvements. This is an endorsement to continue and further develop our service offering" said Michael McCartan, CEO, eRevMax International.
*The annual eRevMax Customer Satisfaction Study was conducted from September to October, 2012 from 341 respondents.
VP - Marketing
Tel: + 44 (0) 20 7422 7528
RateTiger product suite offers the industry"s leading Hotel Channel Manager for online distribution and Shopper for rate benchmarking. RTConnect provides seamless 2-way XML integration of channel management functionality with the hotel"s central systems.LIVEOS offers hotels a single sign-on platform to access multiple applications, while offering technology partners a chance to get in front of hotels allowing greater distribution of promotional opportunities.
eRevMax is working closely with over 300 certified channel and technology partners helping over 9000 hotels worldwide to increase revenue opportunities and streamline business processes.