Industry Update
Supplier News16 January 2013

The Restoration on King Announces New Customized Mobile Hotel APP Powered by Runtriz

Charleston’s award-winning luxury hotel partners with industry-leading technology platform.

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The AAA Four Diamond boutique hotel, The Restoration on King (The ROK), offers a prime location for enjoying the charm and treasures of this historic city and is one of the finest hotels in Charleston. Expanding on its already extensive list of modern and luxury amenities, the hotel has just launched its first new custom App, viewable at myrokapp.com. The new ROK mobile app is now also available as a free download from iTunes App Store for iPhones and iPads, and Android Play Store for Android devices.

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The ROK App, powered by Runtriz's mobile technology platform, puts all of the hotels amenities at your fingertips wherever you may be, via – smartphone, tablet or laptop – anytime, anywhere.

This new service offers guests their own personal mobile concierge, enabling The ROK Hotel guests to order pre arrival grocery services, request spa appointments, book hotel or restaurant reservations, tour information and even local weather conditions. Guests are able to communicate directly with The ROK Concierge Staff and receive messages by email, text message, or phone call when requesting any service.

Several of the area's local attractions, restaurants and tour companies are also viewable on maps, which display each location and its proximity to the hotel. Guests can use the mobile app to easily connect to each location, order tickets, make appointments, peruse the menus, and have food delivered to their suite from area restaurants.

Additionally, guests are able to choose often-undiscovered amenities that are offered at the ROK via the mobile app including ordering in-room iPads, Apple TV's, preferred pillow selections, snacks, wine or movie menus, bicycles, or even beach towels and chairs.

"We are very excited to be the first hotel in Charleston to offer its own Mobile App. This new ROK App provides our guests with the same convenience of our Concierge Staff or In-Room Directory, allowing for all hotel amenities and services to be available at the touch of their fingers wherever they may be." said ROK's General Manager, Howard Letts.

"We are excited to expand into the South Carolina market in partnership with the top boutique hotel in the region, The Restoration on King," said Matthew Allard, Runtriz Co-Founder and President. Allard added, "We created the Hotel by Runtriz mobile platform so that hotels could more effectively engage guests while on-the-go and require concierge and other services. As a result, hotels are able to deliver consistently, superior service, extend their distinctive brand identity, achieve greater guest satisfaction and experience an uplift in revenues."

In addition to its guest-facing hospitality solutions, the new ROK App also offers several staff-facing mobile solutions that facilitate staff-to-staff communication as well as expedite and dispatch requests.

For more information on The Restoration on King, please visit www.restorationonking.com. For more information about Runtriz, please visit www.runtriz.com.

About The Restoration on King

The ROK was just listed on Condé Nast Traveler's prestigious 2013 Gold List! Surrounded by upscale shops, fine restaurants and the antique district, the intricately restored boutique property combines the service and comfort of a four-star hotel with the luxurious amenities of a fully furnished apartment, such as washer/dryer and a fully operating kitchen. Charleston, was recently voted the "Number One City in the World" in Conde Nast Traveler Readers' Choice Awards, and continues to gain national and international momentum each year.

About Runtriz™

Runtriz delivers magic moments utilizing an open guest service platform that enables guest service amplification. We strive to enhance both the staff and guest service experience to optimize their time. With over 2000 hotels in 120 countries covering 50 + languages, Runtriz has the knowledge and experience to support your hotels' digital and guest engagement goals. We help our partners increase guest service results be delivering what today's guests want. For more information, or to request a demo, please visit runtriz.com.

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Flinn Flexer
Chief Operating Officer
Phone: (323) 230-9727
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