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CapitaLand's wholly-owned serviced residence business unit, The Ascott Limited, has launched new web and mobile booking features to enhance guests' search and reservation experience. Guests can now better navigate Ascott's properties worldwide through user-friendly search functions, filters and reservation options.

Mr Tony Soh, Ascott's Chief Corporate Officer, said: "Ascott strives to provide guests a memorable experience at every touch point, right from when they search for our properties. Our enhanced web and mobile booking features will enable guests to search our properties more quickly and easily, and cater to their different reservation requirements. This builds on the launch of our mobile-friendly brand websites and online chat facility in 2012 for guests to easily access information, enquire and reserve Ascott's properties anytime, anywhere."

Search more quickly and conveniently

Searching for the preferred property and apartment has become faster and more convenient. Instead of having to check the availability of individual properties for a stay period, a citywide search function enables guests to view a list of all available properties in a city. If guests have a certain budget, a filter will help them to narrow down the available apartments that meet their needs, starting with one that offers the lowest rate. There will also be collapsible sections for easy reading and to enable guests to compare the various apartment types and rate categories.

Book more easily with flexible booking options

Guests will enjoy greater ease of reservation with flexible booking options. If they are travelling to different places, require multiple apartments of different sizes for different number of people, or wish to book multiple apartments for different stay periods, they can now perform a multi-city, multi-property or multi-apartment booking within a single reservation process. For example, a guest can book two apartments in Shanghai and London in a single reservation instead of two separate bookings, saving half the time.

Besides being able to view a complete list of the serviced residences that Ascott has in a city, guests can now view the properties on a map for a better idea of their location and the nearby landmarks and attractions. Before confirming a booking, guests will also be prompted on apartment upgrades and supplementary services which they can opt for to enhance their stay.

To experience Ascott's new web and mobile booking features, guests can visit any of its three brand websites –www.the-ascott.com,www.citadines.com or www.somerset.com, and their mobile versions. With Ascott's Best Rate Guarantee programme, guests can be assured of getting the lowest Internet rate for Ascott's properties each time they make a booking through the company's websites. Ascott will offer a 50% discount off the first night of stay and a matching rate for subsequent nights if any guest finds an online rate lower than what is offered on Ascott's websites.

About The Ascott Limited

Since pioneering Asia Pacific's first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 940 properties globally. Headquartered in Singapore, Ascott's presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Ascott's diversified accommodation offerings span serviced residences, co-living properties, hotels and independent senior living apartments, as well as student accommodation and rental housing. Its award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Preference, Fox, Harris, POP!, Vertu and Yello; and it has a brand partnership with Domitys. Through Ascott Star Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties.

A wholly owned business unit of CapitaLand Investment Limited, Ascott is a leading vertically-integrated lodging operator. Harnessing its extensive network of third-party owners and in-market expertise, Ascott grows fee-related earnings through its hospitality management and investment management capabilities. Ascott also expands its funds under management by growing its sponsored CapitaLand Ascott Trust and private funds.

For more information on Ascott's industry record of 40 years and its sustainability programme, please visit www.discoverasr.com/the-ascott-limited. Connect with us on Facebook, Instagram, TikTok and LinkedIn.

About CapitaLand Investment Limited

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold. As at 30 September 2023, CLI had S$133 billion of real estate assets under management, and S$90 billion of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA. Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centres.

CLI aims to scale its FUM and fee-related earnings through fund management, lodging management and its full stack of operating capabilities, and maintain effective capital management. As the investment management arm of CapitaLand Group, CLI has access to the development capabilities of and pipeline investment opportunities from CapitaLand's development arm.

As a responsible company, CLI places sustainability at the core of what it does and has committed to achieve Net Zero carbon emissions for scope 1 and 2 by 2050. CLI contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.

Visit http://www.capitalandinvest.com/ for more information.

Tan Hock Lee
Manager, Corporate Communications
(65) 6823 3266
The Ascott Limited