External Article 4 October 2013
Which Hotel Brands Rank Highest For Guest Satisfaction?
Marriott International wins top spots with four of its brands, but Wyndham rates near the bottom except for its Days Inn/Suites properties, which beat the Econo Lodge and Super 8 in its category, according to a study released Oct. 1 by the American Customer Satisfaction Index (ACSI).
ACSI surveyed 4,500 guests within three months of their U.S. hotel stays, asking each participant to rate the lodging on such things as his or her experience with reservations, check-in and the staff, as well as the quality of the room, food, in-room entertainment and other amenities. The study covered properties in five categories — luxury, upper-upscale, upscale, midscale and economy. A perfect score – earned by none of the brands covered — is 100.
Read the full article at usatoday.com