Hotels Accept Guests' Suggestions; Women-friendly Rooms, More Charging Outlets Added
The Economic Times
In order to make them look more pleasing, hotels are taking help from the very people they want to please the most — guests. Indian and international hotels are increasingly taking suggestions from existing and potential clients to design their properties to make them more pleasing and customer-friendly. The strategy is helping them win customers, as well as save cost by cutting down on things that guests feel are unnecessary, say industry executives.
Bars with dart boards and gaming consoles, retail outlets in lobbies and women-friendly rooms with extra security, full-length mirrors and jewellery boxes are among the facilities that some hotels are providing at budget prices after finding that their customers expect these.