Trust International Growth Prompts U.S. Hotel Call Center Move in Orlando
Trust´s Managing Director Richard Wiegmann stated, "Thanks to careful planning, the move went very smoothly, with no interruption of service. As we continue to grow, we are leveraging our new office, expanded staff and new technology to once again raise the bar for service excellence far beyond what our customers expect."
The Orlando center is one of three call centers Trust International operates which cover the Americas. Trust's centers in Orlando, Europe and Asia handle voice operation in 47 countries for international hotel group customers allowing the hotel groups to get detailed analysis on call statistics, services provided or denials, and many more.
Trust International is the only hospitality distribution provider owning and operating all of its own call centers. One of the key advantages this offers is immediate and direct access to Trusts' yourVoyager central reservation system via the brand new CRO (central reservation office) application to allow call center agents to provide professional reservation and consultancy services to the guest calling the hotel or hotel group via telephone or the online chat/call back functionality.
Trust's specialized training for call center agents moves beyond standard telephone skills, systems and courtesy to focus on selling additional services and upgrades as well as product knowledge. Trust's call center agents access additional databases for each hotel to provide the same professional services as a hotel's own reservations staff, and operate as a hotel's reservation department for many hotels overnight or for specific time periods.
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Trust International is one of the world"s leading CRS providers and international hospitality partners. Trust"s services and supporting technologies help hotel chains and hospitality groups support their sales and marketing activities with the latest distribution solutions. The range of services includes CRS solutions and CRO software, connectivity to all GDS and OTA channels, Internet booking engines and third party integration to PMS, RMS and CMS systems. Trust International offers the full range of CRS-related products such as content management, business intelligence and commission payment services.
Via Trust"s own communication centers located in North America, Europe and The FarEast customers in 47 countries are served with private label telephone reservation, concierge and telemarketing services.
Established in 1989 Trust International is renowned for its highly reliable reservationplatform, continuous investment in systems and delivery of superior customer value.