Industry Update
External Article 4 February 2014

Peeping, Prying, or Pampering?

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We know that hoteliers have wanted guests to post their (positive) experiences far and wide in social media land. But did you know that some are now monitoring guests' Facebook, Twitter and other social media accounts to better personalize their experience? I did not until I read about hotel stalking on HotelChatter, and I'm not sure what to think.

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