Travelers Now Read Hotel Reviews in a Revolutionary New Way: Meta-Reviews™ Summarize Everything Said About Hotels
More than 120 Sites use TrustYou’s Meta-ReviewsTM to help travelers make better choices.
The interest and adoption of TrustYou's Meta-Review solution has been significant. TrustYou quickly won 120 industry partners that are already using or are about to implement TrustYou's data for 420,000 hotels in order to make the decision process for travelers easier. These include Kayak, Gogobot, CheckinCanada in the US and Canada; Tengoqueviajar in South America; Wego.com and hotel.jp in Asia; Lastminute, VisitBerlin.de in Europe; Oktogo, Hotelscan and OneTwoTrip in Russia; Ixigo in India and the GDS Sabre Travel Network.
Chris Kroeger, SVP, Sabre Travel Network, about the integration of TrustYou within Sabre: "The TrustYou Sabre Red App provides incredible time saving for agents while giving them a global, comprehensive look at what travelers have said with one simple click. This allows agents to dramatically reduce research time on a hotel's reputation."
The Meta-Review helps build better search experiences for consumers. Searches and filters like "Best family friendly hotel in Bangkok with clean rooms and central location" become possible, giving travelers the chance to drill down to the most relevant results in the least amount of time.
The international adoption was made possible by TrustYou's algorithms that understand sentiment. The outcome of such an analysis is language agnostic, making Meta-Review data available in 26 languages and growing.
Super Mobile Friendly
On mobile, where time of users is limited, a quick and trusted summary of a hotel's reputation helps travelers to quickly identify positive and negative aspects of a hotel. This positively influences the search-shop-buy experience on every mobile application.
Hoteliers monitor the same data that influences millions of travelers with TrustYou's reputation monitoring solution, allowing them to quickly identify weak spots and fix operations.
"Every successful marketplace needs a trusted reputation system. We believe that our independent, trusted Meta-Reviews can achieve this for the travel eco-system", stated Benjamin Jost, CEO of TrustYou. "By using intelligent big data analysis and semantic technology, we are able to automatically analyze review insights. The comprehensive summary allows travelers to make better decisions in less time."
TrustYou, the world"s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou"s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor