Travelers Now Read Hotel Reviews in a Revolutionary New Way: Meta-Reviews™ Summarize Everything Said About Hotels
More than 120 Sites use TrustYou’s Meta-ReviewsTM to help travelers make better choices.
The interest and adoption of TrustYou's Meta-Review solution has been significant. TrustYou quickly won 120 industry partners that are already using or are about to implement TrustYou's data for 420,000 hotels in order to make the decision process for travelers easier. These include Kayak, Gogobot, CheckinCanada in the US and Canada; Tengoqueviajar in South America; Wego.com and hotel.jp in Asia; Lastminute, VisitBerlin.de in Europe; Oktogo, Hotelscan and OneTwoTrip in Russia; Ixigo in India and the GDS Sabre Travel Network.
Chris Kroeger, SVP, Sabre Travel Network, about the integration of TrustYou within Sabre: "The TrustYou Sabre Red App provides incredible time saving for agents while giving them a global, comprehensive look at what travelers have said with one simple click. This allows agents to dramatically reduce research time on a hotel's reputation."
The Meta-Review helps build better search experiences for consumers. Searches and filters like "Best family friendly hotel in Bangkok with clean rooms and central location" become possible, giving travelers the chance to drill down to the most relevant results in the least amount of time.
The international adoption was made possible by TrustYou's algorithms that understand sentiment. The outcome of such an analysis is language agnostic, making Meta-Review data available in 26 languages and growing.
Super Mobile Friendly
On mobile, where time of users is limited, a quick and trusted summary of a hotel's reputation helps travelers to quickly identify positive and negative aspects of a hotel. This positively influences the search-shop-buy experience on every mobile application.
Hoteliers monitor the same data that influences millions of travelers with TrustYou's reputation monitoring solution, allowing them to quickly identify weak spots and fix operations.
"Every successful marketplace needs a trusted reputation system. We believe that our independent, trusted Meta-Reviews can achieve this for the travel eco-system", stated Benjamin Jost, CEO of TrustYou. "By using intelligent big data analysis and semantic technology, we are able to automatically analyze review insights. The comprehensive summary allows travelers to make better decisions in less time."
TrustYou, the world's largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback informs 95% of booking decisions, and TrustYou's guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler"s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou"s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world"s leading online reputation management tool and the accompanying app TrustYou Radar. PMS, CRM, IBE and other hotel software providers can make use TrustYou Connect, a partner program to integrate TrustYou"s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey. Find more information on TrustYou and the guest feedback platform at www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor