External Article28 February 2014
Hotel CEOs talk free Wi-Fi, Twitter, room service
The hotel industry is thriving once again as more Americans hit the road for business and for pleasure. But today's travelers are ever-more demanding and tech-savvy, and they're expecting hotels to adapt.
USA TODAY assembled five of the industry's top executives last month at the Americas Lodging Investment Summit in Los Angeles in the L.A. Live JW Marriott hotel for a discussion of the industry's latest developments and challenges. Participating in our third annual roundtable were: Marriott International CEO Arne Sorenson; Kimpton Hotels & Restaurants CEO Michael A. Depatie; Choice Hotels International CEO Stephen Joyce; InterContinental Hotels Group President of the Americas Kirk Kinsell; and Best Western CEO David Kong. USA TODAY's Nancy Trejos moderated the discussion. The text has been edited for clarity and length.
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