protel draws a positive balance after ITB 2014
protel hotelsoftware one of the most impressive exhibitors at the world’s largest tourism fair
protel's performance at the ITB 2014, in Berlin. For the German hotel software provider, the main trade-fair for the international tourism industry has once again provided the perfect setting to strike up a conversation with clients and business partners as well as present new hotel management software solutions.
suite of tailored, guest-facing software solutions for the hotel sector at the ITB 2014. protel Marketing Director, Jeremy Armes, is convinced that, "successful communication between the hotel and its guests is vital to business". According to Armes, "Automated procedures and mobile solutions quicken communication and make it more reliable and effective." In a perfect synergy with the centrally used hotel software, the current protel apps for PC, tablet, and smart phone all contribute to the perfect guest experience. Better service with less effort for both the hotel and the guest – a true win-win solution.
With cleverly used apps, basic data processing evolves into real communication coveringall of the phases of interaction with the guest. protel employees demonstrated the individual stations of this "Guest Journey" live at work stations and on mobile devices, partially even on the visitors' own smart phones, putting them directly into the hotel guest's shoes. The visitors were able to experience direct bookings on the hotel's website, a Quick Check-in by means of a QR code and iPad, or answer a survey after departure. They could even open the door to the room and place an order with room- service by means of their own personal devices.
The lively and practically oriented presentation was well received, not only by the guestsvisiting the protel exhibition stand, but also by students of the Cologne Business School (CBS). The next generation of tourist managers visited the 11,000 stands at the ITB and judged them based on criteria such as: creativity, originality, sustainability, service quality, and special effects. Manfred Osthues, managing partner of protel, is happy about the award: "Authenticity, interconnectivity, and sustainability are vital to our company", he says. "We are happy that these aspects have been perceived and acknowledged by the public."
About the CBS
The CBS is a state-recognized and
- More about the Award Show on the website of Cologne Business School (CBS)
- Guest-friendly applications make hotel guests smile
- protel Messenger: Communication is the bonding force!
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service solutions exclusively for the hospitality industry. The consistent focus on the needs of this industry makes protel one of the most successful providers of advanced hotel management systems. Whatever the requirements, whether installed on-site, web-based "in the Cloud" or as a hybrid solution, protel"s flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to global hotel chains. In over 80 countries, hotels and hotel management schools around the world attest to protel"s high-level expertise and reliability, a third of them using protel Cloud Solutions.
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Further information: www.protel.net