Carlson reports stable performance in 2013 and global growth within each business
hospitality and travel company, today reported a stable sales performance of $37.1 billion in 2013 and global growth across its businesses, including strong hotel development momentum in the U.S. "Last year we celebrated Carlson's 75th anniversary, and we have many highlights to recognize," said Trudy Rautio, president and chief executive officer, Carlson. "We have seen development and sales growth in key regions around the globe, critical acclaim for our business units and employees and significant contributions to our communities. As we near the end of our foundational Ambition 2015 strategy, we begin to look ahead toward our new transformational strategy, Vision 20/20."
travel management company, reporting strong performance for its business travel activities in 2013. Key growth of $1.9 billion was recorded in new business sales, and the company's specialist business divisions including CWT Energy, Resources & Marine; consulting arm CWT Solutions Group also reported significant growth. Overall sales volume decreased by 2.7 percent to $26.9 billion compared to $27.7 billion1 in 2012, reflecting the continuing variable global economic climate and sequestration efforts in the U.S. that have led to a reduced demand for Military and Government travel.
CWT grew most in the Asia Pacific region, where transactions increased by 4.5 percentyear over year2, enhanced by operations in China and Japan. CWT's client satisfaction scores were particularly strong, with a 98 percent retention rate combined with 91 percent satisfaction rate from travel managers, as well as an 88 percent satisfaction rating from travelers themselves.
Last year also saw CWT To Go, CWT's award-winning app, reach 158,000 downloads.
Carlson Rezidor Hotel Group reported systemwide sales of $7.5billion, a four percent increase over 2012. The company announced a strong increase in new hotel signings, versus the previous year, making 2013 the most successful year for development globally since 2008.
Overall signings increased by 43 percent from 2012, with 66 percent of new hotelsignings and 44 percent of all new hotel openings in emerging markets in countries including Brazil, China, India, Indonesia and Russia. The group continues to expand with openings in new and exciting destinations including Barbados, Grenada, and Zambia.
Radisson® announced that its major property improvement, renovationand investment strategy, as well as overall brand positioning for hotels in the U.S. and Canada, is nearing completion with 75 percent of hotels renovated and the remaining 25 percent on track for completion by the end of 2014.
Radisson Blu® opened the highly anticipated Radisson Blu Mall of Americaand the Radisson Blu Resort & Congress Centre Sochi, a host hotel of the 2014 Winter Olympics. The business also unveiled the conversion of Radisson Plaza-Warwick Hotel Philadelphia to the Radisson Blu Warwick Hotel, Philadelphia and opened Radisson Blu Hotel, Kuwait and Radisson Blu Hotel, Maputo / Mozambique.
Country Inns & Suites By CarlsonSM launched, with great success, a newbrand identity and hotel prototype featuring a modern interior and exterior design. The first location opened in Springfield, Ill., in November.
TGI Fridays® has 933 restaurants in operation globallyand reported systemwide sales of $2.7 billion, which was flat in comparison to 2012.
Worldwide, 39 new restaurants were opened, with continued momentum internationally,specifically in the U.K. and Shanghai. The brand completed 38 restaurant reimages to its U.S. restaurants. The latest prototype features a fresh, contemporary design that elevates the bar experience, making it the center of activity and unleashing the fun and engaging corner bar vibe that retains the brand's nearly 50-year heritage.
Guest satisfaction scores increased, achieving a record net promoter score in the U.S.throughout 2013. Fridays' same-store sales also exceeded the U.S. casual dining segment in eight of the twelve months in 2013.
Outlook for 2014 and transition to Vision 20/20
"Carlson's outlook for 2014 builds on the momentum established in 2013. We areexpecting development and sales growth from all of our businesses," said Rautio.
Rautio added, "Our 2014 activities continue our foundational progress driving us to thegoals of Ambition 2015, but they also reflect the shift of our business units to the transformative objectives of Carlson's Vision 20/20. For Carlson, long-term goals remain the same: to create sustainable businesses, build shareholder wealth and drive growth in our businesses."
|Systemwide sales in billions||2012||2013||% Change|
|Carlson Wagonlit Travel||27.7||26.9||-2.7%|
|Carlson Rezidor Hotel Group||7.2||7.5||4%|
|Managed revenues in billions||2012||2013||% Change|
|Carlson Wagonlit Travel||1.8||1.7||-2.4%|
|Carlson Rezidor Hotel Group||1.5||1.6||5.8%|
About Carlson Rezidor Hotel Group
The Rezidor Hotel Group is one of the most dynamic hotel companies in the world and a member of the Carlson Rezidor Hotel Group. The group features a portfolio of approximately 475 hotels in operation or under development with 104,000 rooms in more than 80 countries.
Rezidor operates the core brands Radisson Blu and Park Inn by Radisson in Europe, the Middle East and Africa (EMEA), along with the Club Carlson loyalty program for frequent hotel guests. In early 2014, and together with Carlson, Rezidor launched the Radisson RED (lifestyle select) and Quorvus Collection (luxury) brands. Since 2016, Rezidor has owned 49% of prizeotel. Rezidor has an industry-leading Responsible Business Program and was awarded one the World's Most Ethical Companies by the US think-tank Ethisphere.
In November 2006, Rezidor was listed on the Nasdaq Stockholm, Sweden. HNA Tourism Group Co., Ltd.—a division of HNA Group Co., Ltd., a Fortune Global 500 company with operations across aviation, tourism, hospitality, finance, and online services among other sectors—became the majority shareholder in December 2016.
The corporate office of The Rezidor Hotel Group is based in Brussels, Belgium.