protel Voyager connects hoteliers with their guests
protel hotelsoftware introduces new app for the guest
To get started, the guest receives the link to protel Voyager in the booking confirmation, on the hotel's website, or by a QR code in the hotel-lobby. The guest then can comfortably browse through to an attractive online-shop containing the restaurant's menu, as well as the spa's wellness-specials with pictures and enticing captions all aimed at inviting the guest to make a booking. The guest is able to contact the hotel by means of a message or a survey, should the mobile Concierge not be able to assist with a specific question. The hotelier, however, always knows which special offers his guests are using, without them having to actively contact him. An evaluation shows what offers the guest has viewed or what bookings have already been made, enabling the hotelier to directly address his guests and alter his special offers, if need be.
The attractive offers and the opportunity of being able to individually design one's own stay at the hotel quickly arouses the guest's curiosity about the app. It is from this point on that both the hotelier and the guests equally profit from this mobile solution. "The hotelier uses protel Voyager to offer additional services, increase his revenues by means of the additional sales channel, and to get to know his guests even better", says Christian Weis, product manager, summarizing the core-advantages of the app. Hoteliers should not leave this potential untouched. Once the link to protel Voyager has been saved to the guest's smart phone, it will invite the guest to make further reservations at the next best opportunity. Satisfied guests will want to come back for more.
- Product information about protel Voyager
- Quick info about protel Voyager
- Guest facing applications make hotel guests smile
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service solutions exclusively for the hospitality industry. The consistent focus on the needs of this industry makes protel one of the most successful providers of advanced hotel management systems. Whatever the requirements, whether installed on-site, web-based "in the Cloud" or as a hybrid solution, protel"s flexible and scalable software solutions cover the full industry spectrum, from small independent hotels to global hotel chains. In over 80 countries, hotels and hotel management schools around the world attest to protel"s high-level expertise and reliability, a third of them using protel Cloud Solutions.
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