Widely Adopted and Internationally Acclaimed FCS i-Guest V3 Consolidates Guest Service
New version of the popular i-Guest hotel service mobile app is now General Available (GA) with exciting new features
services provider, is pleased to announce the General Availability (GA) of i-Guest V3 to users on iOS and Android mobile devices, boosting functionality for both hoteliers and guests.
the hospitality market in 2011. Continuing to stay on the leading edge of technology, FCS has made significant enhancements in subsequent releases of i-Guest, allowing hotels to maximize the guest experience at their properties-at anytime and from anywhere.
FCS proudly announces the new i-Guest V3 features:
- Supports multiple brands - one single master app enforces brand loyalty and eases app management for the brand on the guests' own devices
- Supports multiple properties - all properties under each brand are listed for easy cross-property marketing and individual hotel inquires
- Supports multiple time zones - supports worldwide coverage
- Supports offline access - auto-cache of hotel data even without a network connection
- Improved navigation - easier navigation between favorites, hotel services, and 3rd party technology within one app
- Dedicated video for group - facilitates dedicated videos for conventions and meetings based on group codes or individual guests
- Push notifications - capable of sending targeted messages to specific guests, actively at specific days and times
- Micros POS 3700/9700 integration - automates in-room dining to the POS
- Hotel reservations - facilitates hotel reservation inquires to the hotel reservation team for processing or automates the entire booking process if interfaced to the hotel booking system
"This is a stylish and innovative way for guests to request hotel services-anytime,anywhere," says Hotel ICON General Manager Richard Hatter. "The i-Guest application matches Hotel ICON's vision of providing our guests with traditional Asian hospitality, with all its courteous and attentive qualities, but in a refreshingly modern and international environment."
i-Guest V3 enhancements continue to benefit hoteliers with a direct bridge between alldepartments, helping to ensure that guest requests are delivered as accurately as possible and in a timely manner via the FCS e-Connect system or via email and printer if FCS e-Connect is not installed. For example, a hotel guest using i-Guest can report a burned-out light bulb directly from their i-Guest equipped mobile phone. The notification is then automatically escalated to engineering, housekeeping and/or the appropriate guest service team through the existing operation work flow process.
This simplification of communications between hotel guests and operations staff is akey differentiator between i-Guest and other guest-facing applications currently on the market. In addition, i-Guest V3's ability to integrate with FCS e-Housekeeping, e- Recovery, e-Engineering, e-Concierge, Unicorn, Phoenix and WinVoice creates a comprehensive and seamless environment without any extra interface to 3rd party systems. This reduces IT complexity and greatly decreases integration and maintenance costs.
FCS i-Guest allows hotel guests have access to real time property and amenityinformation from the convenience of their own mobile devices. i-Guest allows users to initiate various service requests, such as wake-up calls or express check-out, for faster and more convenient service prior to or during their stay. Central to the i-Guest app is its multi-language capabilities that allow for up to six programmable languages, breaking down the language barrier for international travelers.
"In addition to guest satisfaction improvements and streamlined operations, i-Guestalso becomes an efficient and convenient marketing platform for hotels by supplying guests with the latest hotel promotions through push notifications and pre-stay messaging," reports Cris Davidson, Senior Director of Sales and Operations of North America for FCS. "Properties such as the Hotel ICON, Stamford Plaza Sydney Airport Hotel, Solaire Resort & Casino and Marco Polo Xiamen and others, have been very successful at implementing i-Guest into their daily routine and reported that the enhanced customer engagement experience is revolutionizing everyday interactions at the property."
For more information on additional i-Guest functionality and benefits, please visit http://www.fcscs.com/fcs-i-guest.
About Hotel Jen
Catering to urban adventurers, the Hotel Jen brand delivers quality, comfort and value with a playful twist and friendly service. Hotel Jen embraces the love for life and travel, helping curious travellers to leave boring behind through spontaneous experiences, unpublished insights and unconventional perspectives. Launched in 2014, Hotel Jen offers 10 vibrant hotels in some of the best locations across Asia Pacific, including Singapore; Hong Kong; Beijing and Shenyang, China; Manila; Penang and Johor in Malaysia; Brisbane, Australia; and Malé, Maldives. Hotel Jen is slated to open in Kota Kinabalu, Malaysia in 2019 For more information, visit www.hoteljen.com or join the conversation on Instagram, Facebook and Twitter.
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