Hotels Working On Concierge App For Check-in Via Smartphones
The Economic Times
Much like Starwood, other top hotel brands are also looking for ways to shorten queues at the front desk by offering quick check-in, check-out and concierge facility through the smartphones of their guests.
Marriott Hotels, for instance,offers mobile check-in for select members who can check in via the mobile app and collect their key card from a designated mobile check-in desk. "This technology will change the guest arrival experience and streamline the entire check-in process," said Prasad Iyer, head-cluster e-commerce, Indian subcontinent and Maldives at Marriott Hotels.
The technology has been rolled out at the Marriott properties in Bangalore (Whitefield), Goa and Jaipur, and will be extended to the chain's other properties in a phased manner.
Similarly, French hotel group Accor plans to implement mobile-powered check-in and check-out wherein the guests can even make the hotel payments through mobile. The company will roll out this solution in 1,000 hotels by the end of 2014.
Mobile integration does not end with check-in alone. Global hotel chain Hilton Worldwide plans to bring concierge-on-mobile to India in its upcoming Conrad property.
The Concierge App allows guests to manage a range of services including room service, transportation, local attractions, spa appointments, housekeeping requests, wake-up calls and more.
Typically, the development of a hotel app - with check-in and check-out features - takes three to four months. "Depending on the features and add-ons in the app, the cost of development of a hotel app can vary from Rs 5 lakh to 50 lakh," said Mayank Tiwari, manager-business development, Inkoniq IT Solutions, which works with hotel and travel companies on developing mobile as well as web applications.