Hoteliers Hail HTS Guest Internet Service, Support as 'Best' in Hospitality; Company Organizing for Explosive Growth
High profile hotel companies putting their trust in Hospitality Technical Services to design, install and support HSIA and Converged Networks; HTS management team expanding to spearhead growth
(HTS) to design, install and support High Speed Internet Access (HSIA) and converged network processes. The growing network integration and support company is unlike any other in the industry; it's large in experience, nimbleness and creativity, and combines the insights and perspective of a hotel owner and operator with broad technology and management expertise.
connectivity is the key driving force shaping IT projects in 2014, with more than 65 percent of hotels planning to add bandwidth or make infrastructure improvements this year," said Mark Holzberg, HTS CEO. "With such demand on the rise, hotel companies need to turn to an HSIA provider that truly understands the hotel environment while delivering on guest expectations. HTS is one of the few providers in the market that has experience in both hotel operations and hotel technology. It was formed in 2007 by hotelier William Yung, IV ("Bill") who had a unique perspective on the rapidly evolving technology landscape. As former vice president of technology at Columbia Sussex Corp., Bill understood the important role that flexible bandwidth, cost-effective maintenance, proactive systems monitoring, and increased network security played in establishing financial stability, brand loyalty and guest satisfaction."
Unlike the more well-known players in the market that feature guest Internet as asubset of a disparate product offering and that are often laden with bureaucracy, HTS is nimble and understands all facets of hospitality and systems integration. Where smaller players are often undercapitalized and outsource support and technology development HTS is well funded, does not outsource support or R&D, and easily manages each install from concept to completion and beyond. It is for these reasons, along with its industry longevity and long-term commitment to customer service, that HTS has become a trusted advisor for several prominent hotel companies.
Bigger is Not Better
Laurent Bortoluzzi, WHM Luxury Resorts vice president, information technology, said heconsiders HTS to be "one of WHM's top five hospitality partners today."
"HTS is a group that understands hospitality extremely well," Bortoluzzi said. "It's a realmistake — even a nightmare — to work with some of the legacy HSIA players because they do not understand the industry or even what a hotel is, and they struggle from start to finish with network implementation, pricing, customer service and so much more.
"Four years ago we purchased a hotel, and HTS provided the network," he said. "Wewere really impressed with the install and support. Whatever we ask for, they deliver immediately. Other providers, especially those with 'instant name recognition', don't offer that kind of support because they don't understand the hotel environment. HTS knows what guests expect and what management needs to remain competitive. If you combine the HTS culture — which includes pride in performance and a customer-first service mentality — with the experience of its management team, you will find the absolute best partner in the industry."
Over the next three to six months, Bortoluzzi said WHM Luxury Resorts will becontracting with HTS to provide HSIA services to 30 additional properties, 23 of which are limited service hotels and seven are large resorts representing 500 to 1,200 guestrooms. WHM properties already receiving HSIA services from HTS include the Westin New Orleans Canal Place, Marriott Tempe at The Buttes, Cincinnati Marriott RiverCenter, Sheraton Philadelphia City Center, and the Sheraton Baltimore City Center, to name just a few.
'Best Kept Secret'
Greg Juceam, until last month the executive vice president of operations for InterstateHotels & Resorts, and now also an executive with WHM Luxury Resorts, concurred with Bortoluzzi, calling HTS the hospitality industry's "Best Kept Secret."
"For many years I have truly enjoyed my relationship with HTS," Juceam said. "Ourhotels and resorts have experienced superior guest Internet service backed by stellar 24/7/365 customer support. The larger, more recognizable names have simply not been able to match the partner-like approach that HTS has provided in terms of understanding our needs and being both responsive and flexible when serving the properties we manage and operate. I suspect that this is because no other technology provider in their space has roots as deeply planted in hotel operations as HTS; even fewer understand the complicated inter-workings of a hotel management company such as ours, comprised of multiple brands and disparate technologies. We appreciate HTS' expertise and am confident that the relationship with them will continue to grow through the years."
Even at the property level, hoteliers are impressed with HTS. Jeff Webb generalmanager for the Hilton Burlington, had this to say: "What separates HTS from the other players in the market is its customer service and 24-hour support. Rarely did we have trouble getting any technical issues resolved by HTS. We had such confidence in their customer service, that we felt very comfortable knowing that our guests were in direct contact with the HTS Call Center, and we never received complaints. The same expectations that I place on our hotel employees to handle guest-service issues are mirrored by HTS.
Experience Breeds Excellence
In late 2013, Yung was joined at HTS byHolzberg in the role of CEO to facilitate and manage the company's growth. A 20+ year hospitality industry veteran, Holzberg comes to HTS from Swisscom Hospitality Services, where he served as Vice President the Americas and Global Managed Services. His hospitality background also includes positions such as CFO of TravelCLICK; CEO of Lorica Solutions; and Managing Director of Hospitality at both XETA Technologies / Windstream (ISG).
"HTS is expert at architecting the right technical solution and pairing it with the bestbusiness model for the success of each hotel customer," Holzberg said."The company has a proven track record of customer service and profitability, even in this ever changing landscape. While it has flown under the radar for several years, the company's successes can no longer be contained. Bill has really established a great cultural foundation for me to build upon.
"Unlike many other providers, HTS has the experience to see the big picture," Holzbergadded. "Networks are increasingly important, especially with the vast number of mobile devices being used by travelers and myriad applications requiring network and wireless connectivity. Today's networks are no longer purely guest based, but visitor based, and they need to support meeting rooms, restaurants, health clubs, retail shops, golf courses, spas and other areas outside of just guestrooms. With location-based apps becoming more mainstream these visitor based networks take on added importance. This type of robust network with superb support is what is needed today to differentiate one hotel or brand from another, and it's this type of service — along with consulting on tiered pricing models and more — that HTS is delivering today and will be expanding upon in the future."
If your hotel or management company is looking for assistance with networkconnectivity or support, call HTS at (859) 689-6958 or email them at email@example.com.
Mark Holzberg (HTS)
Hospitality Technical Services
Phone: (859) 795-0493
About Hospitality Technical Services
Hospitality Technical Services (HTS) specializes in hotel network design, systems integration, installation and support for guest & visitor based Internet access and converged networks. Built by hoteliers for hoteliers, HTS combines the insights and perspective of a hotel owner and operator with broad technology and management expertise. Services range from complete HSIA & converged network installations and upgrades to taking over guest support with simple non-CAPEX gateway swap-outs. In all cases, HTS provides a cost effective guest HSIA experience that is second-to-none, with resulting GSS to match. HTS maintains its own 24x7x365 Network Operations Center and Help Desk providing around-the-clock guest and staff help desk support; proactive network monitoring; diagnostics; software maintenance; issue remediation and root cause analysis as well as reporting. The HTS portfolio ranges from large, full service hotels and resorts to select service and boutique properties throughout the United States, Canada and the Caribbean. HTS is a fully certified Marriott GPNS provider and works with all major brands.. For more information, call (859) 689-6958 or email at firstname.lastname@example.org.