California Hotel & Lodging Association Becomes First State Hospitality Association to Earn Certified Guest Service Partner Designation
"We feel more equipped to answer questions about the program and to encourage properties and schools to move forward with using it," explained Ragatz. "It's such a simple certification that can go such a long way to make a property shine. As a staff, we knew before that Guest Service Gold was a good program. Now we really know how good it is."
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