The American Hotel & Lodging Educational Institute (EI) has awarded the California Hotel & Lodging Association (CH&LA) with the designation of Certified Guest Service Partner. They are the first partner state association (PSA) of the American Hotel & Lodging Association (AH&LA) to achieve this status.

To earn the designation, every member of CH&LA's 10-person staff completed EI's Guest Service Gold® training and passed the Certified Guest Service Professional (CGSP®) exam. Three of the staff members, including education director Susan Ragatz, CGSP, participated in EI's Guest Service Gold Train the Trainer webinar for PSAs presented by Shelly Weir, EI's vice president, domestic sales, and trainer Emily Ellis, CHE, CHRE, CHT, in March.

"We feel more equipped to answer questions about the program and to encourage properties and schools to move forward with using it," explained Ragatz. "It's such a simple certification that can go such a long way to make a property shine. As a staff, we knew before that Guest Service Gold was a good program. Now we really know how good it is."

About the American Hotel & Lodging Educational Institute (AHLEI)

Established in 1953 as the nonprofit education and training arm of the American Hotel & Lodging Association (AHLA), AHLEI's mission is to be the preferred provider of quality resources to educate, develop, and certify hospitality educators, students and professionals worldwide. AHLEI became part of the National Restaurant Association" Training & Certification division in 2017, connecting and leveraging the resources of two organizations that are deeply committed to a vision of career success and upward mobility for current and future hospitality, restaurant, and food service employees.

Elizabeth Johnson
Senior PR & Marketing Manager
+1.517-318-2359
Educational Institute