YOTEL New York Deploys StayNTouch’s Mobility Platform to Drive Upsell Revenue
Platform, is pleased to announce the implementation of their solutions at the YOTEL New York.
operations of their business. The result? Increased upsell revenues, increased customer service and a more connected experience for guests. This 669 "Cabin" Times Square hotel began the implementation of the StayNTouch's solutions with both Rover Front Office and Zest Web. Staff can now assist guests away from the front desk (Mission Control) using tablets or smartphones. Guests are invited to check out via their smartphone through a simple mobile web experience, fully integrated with the hotel's current PMS. In addition guests are offered the opportunity to stay a little longer through dynamic "late check out offers".
"We implemented StayNTouch to build upon our ongoing digital strategy to find the right balance betweentechnology, efficiency and service with focus on enhancing our guest's experience and giving them more options and control at their fingertips". The StayNTouch Platform will be a game changer," said Claes Landberg/General Manager at the YOTEL New York. "We expect that we will see more than 20% of our eligible guests opt to check out via their smartphone and that will grow significantly".
"We're very proud to have YOTEL New York as a partner. YOTEL's vision of embedding technology on all guest servicetouch points is very much in line with our product strategy, enabling hotels to offer the choice of mobile or staff assist check-in and out services" said Jos Schaap, CEO and Founder at StayNTouch.
Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. in 2012.
StayNTouch delivers 4 solutions on one cloud platform...
- StayNTouch Rover FrontOffice™: Overlay on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience. Including remote key encoding & secure credit card swipe. Enables staff flexibility to service guests anytime, anywhere. Line-busting. Zero training.
- StayNTouch - Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc.), housekeeping has touch-optimized user interface for full access to rooms-to- clean lists, room status, guest information and ability to update room status after servicing.
- StayNTouch Zest Web™: Mobile Web experience enabling branded guest pre-engagement. Guest mobile check-in & out, preferences collected, upsell opportunities, staff-less key fulfillment.
- StayNTouch - Zest App™: Guest Smartphone App, white labeled, PMS integrated, enabling guest remote check-in & out, folio review, location aware/beacon, social media, promotions engine, reviews, services ordering.
StayNTouch is a "Software as a Service" mobile hotel property management system (PMS) company focused on developing solutions that help hotels raise service levels, drive revenues, reduce costs, and ultimately change the way hotels can captivate their guests. Developed with mobility in mind, the pioneering platform enables hotels to create long lasting relationships with their guests by delivering personalized service levels that today"s guests require. StayNTouch operates on tablets and smartphones, empowering hotel employees to go above and beyond in exceeding guest expectations at every touch point.
Powering over 85,000 rooms globally, our game-changing solution frees hotels from the constraints of legacy or premise systems, dramatically streamlines operations, increases margins, and revolutionizes how front-line staff connect with guests. StayNTouch is a trusted partner to many of the most forward thinking hotels, resorts, casinos and chains in the industry, including Yotel, Zoku Amsterdam, Conscious Hotels, Valencia Hotels, The Freehand Hotels, Modus hotels and the Fontainebleau Miami Beach.