CheckMate Showcases Game-Changing Mobile Guest Engagement Technology at HITEC 2014
Beyond Online Check-in, Platform Offers Powerful Guest Experience to Drive Revenue and Personal Service
CheckMate’s mobile technology is changing how guests perceive and interact with hotel, even before they arrive. As a gateway to reservations from all channels, CheckMate offers hotels a direct touch point to engage with guests and stimulate upgrades and ancillary spend to increase revenue.
“It’s a win, win”, states Drew Patterson, CheckMate’s co-founder. “Guests love the convenience of being able to use their smart phones to personalize their stay, by pass lines at the front desk and receive alerts when their room is ready.” Hotels gain valuable insights such as contact information, room preferences, special requests, arrival times, loyalty numbers, social profiles and TripAdvisor history. “It’s all about knowing your guests and exceeding their expectations”, Patterson adds.
Previously, Patterson was co-founder and CEO Jetsetter, and currently serves as CEO of hotel search engine Room 77 which acquired CheckMate in April 2013.
CheckMate combines the latest in mobile technology with guest-centric functionality including seamless customization to the hotel brand. The guest receives an invitation to check-in online via email 24 hours before their scheduled arrival. Upon completion, the hotel verifies the request and a confirmation email follows with the details of where to pick up the key. Once the guest arrives at the hotel to pick up their key, rather than a front desk agent looking down at their PMS during a regular check-in process, now the front desk agent can build a relationship with the guest to enhance their stay.
Today’s travelers are increasingly demanding and Checkmate’s platform represents a game changing evolution in the way that hotels are able to understand, interact with, and market to their guests.
Visit CheckMate at Booth #122 or email info(at)checkmate.io to schedule a meeting time.
CheckMate enables hotels to provide a better welcome experience to guests. CheckMate allows guests to complete check-in via their mobile phones and empowers hotels of any size to increase revenue and exceed guest expectations. For more information about CheckMate, visit