Indra Strengthens its Presence in the Asia Hospitality Market
"As an organization that is committed to excellence, we strive to re-invent ourselves and continuously raise the benchmark in everything we do," said Ajit Gunewardene, President of Cinnamon Hotels & Resorts and Deputy Chairman of John Keells Holdings. "That includes continually adapting our technology to meet the needs of our brand's loyal global travelers, and providing a work environment which helps our employees do their jobs better.
"As such, we made the decision to adopt a robust and agile property-management system that would enhance guest satisfaction by facilitating customer relationship management, guest loyalty and provide seamless integration with online marketing channels," he said. "This was done by migrating our current technology to the Indra TMS for Hotels suite."
Extended modules to TMS for Hotels, such as TMS for Connectivity, makes integrations with web channels easy and seamless cutting down on the manual process. TMS for Analytics redefines strategic reporting where end users are enabled to do their own reports rather depending on the predefined standard reports.
"Cinnamon Hotels is eager to replace its disparate systems with one solution that centralizes all front office and back office systems on a single technology platform, built on SAP," said Nalaka Amaratunga, head of business solutions for Cinnamon Hotels & Resorts. "Everyone in the organization can soon access the same information about each guest quickly and get an overall snapshot of his or her preferences and buying habits at any point along the customer journey."
Cinnamon Hotels and Resorts is Sri Lanka's leading Hospitality brand with the largest number of hotel rooms in the country. It has three city properties in Colombo, eight resorts around Sri Lanka and three resorts in the Maldives. It is a brand that strives to inspire a vibrant lifestyle in all patrons of Cinnamon Hotels & Resorts through the product and service offerings.
Indra is one of the largest IT consulting and technology multinational companies. SAP is the No. 1-ranked ERP business platform with 25.5 percent worldwide market share. Indra's TMS solutions support all the business needs of a hotel chain or management company in one comprehensive system, hosted in the cloud or on-premise. Each module of the TMS suite is also available separately, and hoteliers can take advantage of Indra's unparalleled interface capabilities to integrate these powerful applications with their existing systems from other vendors.
Diversified Presence in Asia Pacific
Indra's presence in the Asia Pacific region began in the Philippines in 1995 with strategic projects in the Energy sector. This subsidiary has since grown to be one of the major IT players in the country, with key projects in other sectors, including Financial Services and Public Administration and Healthcare. Meanwhile, Indra executed the first comprehensive management projects for motorways in China, which led to the creation of Indra Beijing IT Systems in 2002. Indra now has solid references in China, including the provision of 22 MSSR radars to cover more than 60% of the territory, and the supply of simulation systems for Air China and Hainan Airlines. These experiences have allowed Indra to penetrate other important markets in the region, such as India, Mongolia, Thailand and Vietnam, essentially through projects in Transport & Traffic, as well as Energy.
"Asia is not new to Indra," said Xavier Trias, Indra Managing Director, Travel and Hospitality. "For more than 15 years we have employed 800 professionals throughout the region, primarily in the Philippines at our Center of Excellence software lab, and also in China where we have we have Indra Beijing IT.
"We are honored that such a large and prestigious company such as John Keells Holdings PLC sees the big picture and understands the value that our front-office solutions will bring to the Cinnamon Hotels & Resorts brand," he said. "We look forward to the deployment of these modules and expanding on this new, exciting relationship with John Keells Holdings PLC and Cinnamon Hotels & Resorts."
About John Keells Holdings PLC
John Keells Holdings PLC is a Sri Lanka-based diversified conglomerate with a presence in Food & beverages, Transport, Leisure, Information Technology, BPO, Financial Services, Property Development, etc. geographic presence in Sri Lanka, Male, India, Bangladesh, Dubai, Scandinavia, UK and USA. Group's Turn over FY 2012/13 : US$ 800m; Total number of companies: 75+; Group's Total no. of employees:12,000+ ; Group's IT Annual budget : US$ 10+m ( Opex); IT Asset base in excess of US$ 75m.
About Indra Company
Indra is one of the world's largest consultancy and technology multinationals, a leader in Europe and Latin America and is expanding in other emerging economies, with sales approaching €3,000 million, it employs 42,000 professional and has customers in 128 countries. At the core of Indra's hospitality practice is its Travel Management Suite (TMS), built on the world-leading SAP technology platform. The TMS services all the business needs of a hotel chain or management company in one comprehensive system, hosted in the cloud or on-premise. It offers unsurpassed functionality for any business area, and it is open, configurable, scalable and modular. Hotels can start with any of the TMS modules and add-on as needed in the future, providing a more custom approach to enterprise management. Indra's "TMS for Hotels" suite provides modules for property management, events (sales & catering), point of sale, loyalty, spa, restaurant, purchasing, finance, etc. These modules can be added over time at the customer's convenience, leveraging the platform and implementation in place. For more information on Indra's hospitality practice, contact Connie Rheams at (214) 554-3851 or email her at firstname.lastname@example.org.
Phone: (440) 930-5770