TSA Solutions Maximizes Revenue, Guest Satisfaction and Employee Performance at La Réserve Genève Hotel & Spa
5-star Swiss property claims top spot among European hotels for incremental RevPAR percentage from upselling, after implementing TSA Solutions’ Front Desk Upselling program
GENEVA – TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has again demonstrated its ability to enhance a property's RevPAR potential, this time through the successful implementation of its front desk upselling program at the prestigious La Réserve Genève Hotel & Spa, a member of Design Hotels and Leading Hotels of the World. Just two months after replacing the property's internal program with TSA's unique combination of skills training, technology and ongoing performance management tools, La Réserve Genève delivered 4.75% in incremental RevPAR from upselling in May. In addition, property leaders have noted significant improvements in both team moral and efficiency, as well as a noticeable rise in guest satisfaction levels.
Initially implemented as a means to maximize Revenue Generation Index (RGI) and profitability, TSA Solutions' proven techniques have also rewarded La Réserve with the longer-term benefits of an enhanced reputation, due to the property's augmented ability to ensure that each of their guests experiences complete satisfaction throughout the duration of their stay. With front desk teams adequately trained to identify and match guests' needs at check in with the optimal premium products, the property benefits from an improved image and additional revenues that otherwise may have been missed.
"Having personally experienced the results that TSA Solutions' program can produce while working with a previous hotel company, I already possessed firsthand knowledge of their extreme efficiency and ability to quickly demonstrate the value of their services," said Arnaud Esnault, Deputy General Manager at La Réserve Genève Hotel & Spa. "Therefore, when I joined La Réserve Genève at the end of last year, I got in touch with TSA and had the property partner with them to implement the Front Desk Upselling solution. The results so far have been tremendous, due to the quality of TSA's blended training, coaching and ongoing daily support given to our team members."
In fact, one of the key factors in the success of TSA Solutions' FDU program is the company's staunch commitment to long-term partnerships. The unique combination of coaching sessions, daily and monthly performance measurement, and monthly calls ensures that the program maintains the necessary momentum to guarantee ongoing success and ROI. A dedicated TSA Performance Consultant stays engaged for the duration of the partnership – both onsite and remotely – to ensure continued success.
"We are excited to have seen the tremendous success of La Réserve almost immediately from the first day of implementation," said Mara Pincepoche, regional director of business development for Europe, Middle East and Africa at TSA. "As a member of the Leading Hotels of the World, guests expect only the highest level of service from La Réserve Genève and the hotel has done a fantastic job, vaulting them to the top spot amongst our more than 120 European hotels, in terms of incremental RevPAR contribution percentage in May."
With operations spanning the globe, TSA's upsell enhancing techniques and tools have been proven to be successful in over 50 countries throughout Europe, the Americas, the Middle East and Asia-Pacific regions. Its universally proven strategies are tailored to accommodate cultural differences determined by a hotel's regional location and customer base, ensuring maximum effectiveness of the program's implementation.
About TSA Solutions
TSA Solutions is a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hospitality industry. Since 1987, TSA has helped to identify and maximize revenue opportunities for thousands of the world's most recognizable hotels in more than 78 countries, and has become the partner of choice for independent hotels, as well as national, regional and international hotel groups. TSA's proven solutions include a unique combination of skills education, technology and ongoing performance management tools for front desk upselling, reservations, sales, restaurant/bar, and essential selling skills. Headquartered in Singapore, TSA maintains operations in over 50 countries throughout Asia-Pacific, the Middle East, Europe and the Americas. For more information, please visit www.tsa-solutions.com.
Andrea Roland
407-905-0608
