Cornell Study Finds Technology and Educational Opportunities Boost Tradeshow Effectiveness
"We found that exhibitors and attendees have quite different reasons for participating in a tradeshow," said Han, who is on the faculty of the National Research University's Higher School of Economics, in Moscow. "Exhibitors are focused on selling or demonstrating their products and meeting qualified buyers. On the other hand, attendees are seeking educational opportunities. Since product demonstrations are a part of that education process, the tradeshow can be an effective way to meet both sets of goals."
"Technology is increasingly used to improve the efficiency of that meeting and education process," added Verma, who is a professor at the Cornell School of Hotel Administration. "For example, many events have an app that allows participants to schedule meetings with each other or to connect people with common interests. And, of course, most tradeshows have wi-fi, video displays, an internet café, and mobile apps. In general, the participants appreciate the availability of technology that helps them make the most of the tradeshow."
Event organizers are aware of the push for sustainability in the hospitality industry, and many tradeshows have an on-site recycling program, virtual collateral to cut down the amount of paper flyers, and reusable and environmentally friendly display materials. In addition, many operate in LEED-certified facilities. Han pointed out: "While sustainability options at tradeshows does not increase the likelihood of attendance, it significantly improves customer satisfaction for those who do attend the event."
The study was supported by the ASAE Foundation, which facilitated data collection through 28 partner organizations that in turn supported the study by distributing the survey to their members.
About the Center for Hospitality Research
The purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.
Center Members: Accenture • Access Point Financial, Inc. • Barclaycard US • Cvent • Davis & Gilbert LLP • Deloitte & Touche USA LLP • DerbySoft • Four Seasons Hotels and Resorts • Fox Rothschild LLP • Hilton Worldwide • Host Hotels & Resorts • Hyatt Hotels Corporation • IDeaS Revenue Solutions • InterContinental Hotels Group • Jumeirah Group • Marriott International • NTT DATA • Preferred Hotels & Resorts • priceline.com • PwC • The Rainmaker Group • RateGain • ReviewPro • Revinate • Sabre Hospitality Solutions • STR • Taj Hotels Resorts and Palaces • Tata Consultancy Services • Wipro EcoEnergy • Wyndham Hotel Group