New Mobile Application Caters to the Needs of a New Generation of Travelers
industry attract a new generation of customers. The suite is based on a 360-degree approach to the traveler and offers a premium booking engine, a powerful online and mobile marketplace and the ultimate guest-experience system.
look for new ways to respond to their wishes and needs. Today, consumers mainly search for information online and demand quick, simple and affordable solutions. In its studies, Google reported that travelers search and book across a wide variety of devices and that 42% of users are more likely to use their smartphone* or tablet for travel or vacation-related information. Over half of consumers want to make a purchase within an hour of conducting research on their smartphone.
Comtrade has developed a new sales channel for the needs of the hospitality industry.Voyego is a cloud-based application suite built on the latest technology trends and responds to the needs of a new generation of guests and hospitality service users. The Voyego application suite covers all stages that play a key role in user satisfaction and comprises the following: Voyego Booking, a premium online and mobile booking solution; Voyego On-the- go, a mobile app with a 360-degree customer approach; Voyego Surprise, a powerful mobile and online marketplace, designed for the needs of the hospitality industry; and the Voyego Guest Experience Manager, which runs in the background of all other solutions and gives hotel personnel the tools they need to ensure customer satisfaction and long-term hotel success.
Sabina Golob, Director Hospitality, Comtrade: "The Voyego application suitechanges the way hotels interact with their customers and guests. It addresses a new generation of guests, for whom mobile devices are a central part of their daily lives." Surprise, which was implemented in the Sava Hotels & Resorts Group, offers consumers an easy and simple way to purchase tourism services and gift certificates by using their mobile phones, tablets and desktop computers. A powerful mobile and online marketplace enables customers to complete their purchase from home or while they're on the go.
Ana Praprotnik, Marketing Manager, Sava Hotels & Resorts Group: "We choseVoyego Surprise because we wanted to give our guests and other customers a way to buy gift certificates simply and quickly. An additional advantage is the ability to purchase digital gift certificates. If customers pay with their credit cards, they receive a gift card via e-mail in a matter of minutes. In general, the application has been very well received and our customers' response has been positive."
Voyego is delivered as a cloud-based solution, which means that the solution integrateswith all existing systems and websites quickly and easily. An additional sales channel drives visitors to the hotel service providers' web sites and dramatically improves conversion rates. Voyego enables service providers to track and anticipate their guests' needs and gives them control over their experience, which results in even higher customer satisfaction.
* Source: Google in coop. with Ipsos Media CT and Nielsen
Sales Director USA
The Voyego team regularly sets new trends and standards in travel and hospitality for anew generation of travelers. We provide only the best practices from different industries and combine them into the most innovative front-end solutions. We certainly enjoy challenging the status quo of the travel and hospitality industry. The Voyego Division is part of the Comtrade Group.
More info: www.voyego.net
Comtrade is an international corporation specializing in information technology.Companies within the system operate in the fields of IT Solutions, System Integration, and IT Distribution, and provide its customers with value-added, cost-saving, and profitable business solutions. Comtrade employs more than 1,500 top professionals in 10 countries, and with over 1,000 software engineers offers industry-leading expertise in travel, data storage management, embedded systems, gaming, and customized application development.
More info: www.comtrade.com