A new way to collect experience feedback from multiple touch points
TrustYou offers the capability to send multiple guest surveys per hotel for different hotel experiences.
Users of TrustYou can now create multiple surveys for their hotels to treat different use cases, e.g. post-stay, onsite, event satisfaction, or survey guests who visited the restaurant or spa of the hotel only. There is also the capability to initiate separate settings and analytics for each survey.
"Every successful hotel needs a way to gather as much information possible to make the right decisions to deliver the best offerings and service possible. We believe that this enhancement to the TrustYou product will help our customers to become even better hoteliers", stated Benjamin Jost, CEO of TrustYou. "By using the multiple survey capability, hoteliers can also decide where they need to invest time and money based upon the opinion of their guests. Today, hotels are not only a place to sleep, they are multi-faceted service environments were every experience counts "
With this latest product update, TrustYou continues to be the leading innovator for Hotel Online Reputation Management including all aspects from monitoring and responding to all reviews across the web, collecting GSS surveys and use the conversations in direct marketing with its marketing widgets and Meta-Reviews™.
Senior Marketing Manager
Phone: +49 89 55 27 35-116
TrustYou, the world"s largest guest feedback platform, empowers hotels with solutions to drive more bookings and improve their hotel product. Through each phase of the guest journey, hotels can utilize guest feedback to enhance review marketing and achieve operational excellence. Guest feedback influences 95% of booking decisions. TrustYou Meta-Review, which incorporates hundreds of millions of hotel reviews, surveys, and social posts for over 500,000 hotels worldwide, powers guest reviews on dozens of travel sites, including Google, Kayak, and Hotels.com.* These reviews help hotels to manage and improve their performance along each step of the guest journey, from booking and pre-stay search queries to real-time guest requests via messaging, to post-stay feedback in the form of reviews and survey responses. Through the TrustYou partner program, PMS, CRM, IBE and other hotel software providers can integrate TrustYou"s guest feedback platform into their products to help their hotel clients positively influence bookings and revenue.
Find more information on TrustYou and the guest feedback platform on www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor