A new way to collect experience feedback from multiple touch points
TrustYou offers the capability to send multiple guest surveys per hotel for different hotel experiences.
Users of TrustYou can now create multiple surveys for their hotels to treat different use cases, e.g. post-stay, onsite, event satisfaction, or survey guests who visited the restaurant or spa of the hotel only. There is also the capability to initiate separate settings and analytics for each survey.
"Every successful hotel needs a way to gather as much information possible to make the right decisions to deliver the best offerings and service possible. We believe that this enhancement to the TrustYou product will help our customers to become even better hoteliers", stated Benjamin Jost, CEO of TrustYou. "By using the multiple survey capability, hoteliers can also decide where they need to invest time and money based upon the opinion of their guests. Today, hotels are not only a place to sleep, they are multi-faceted service environments were every experience counts "
With this latest product update, TrustYou continues to be the leading innovator for Hotel Online Reputation Management including all aspects from monitoring and responding to all reviews across the web, collecting GSS surveys and use the conversations in direct marketing with its marketing widgets and Meta-Reviews™.
Senior Marketing Manager
Phone: +49 89 55 27 35-116
TrustYou, the world's largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback informs 95% of booking decisions, and TrustYou's guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler"s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou"s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world"s leading online reputation management tool and the accompanying app TrustYou Radar. PMS, CRM, IBE and other hotel software providers can make use TrustYou Connect, a partner program to integrate TrustYou"s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey. Find more information on TrustYou and the guest feedback platform at www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor