Industry Update
Press Release17 July 2014

Hyatt and Playa Hotels & Resorts Introduce Hyatt Ziva Cancun

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Ziva (By Hyatt)

Hyatt Hotels Corporation (NYSE:H) and Playa Hotels & Resorts B.V. (Playa) today announced plans to introduce the Hyatt Ziva brand to Cancun. Formerly Dreams Cancun, the resort's multi-million dollar renovation began June 1, and it is expected to reopen in late 2015 as Hyatt Ziva Cancun. The resort will be managed by Playa Resorts Management, the operational component of Playa Hotels & Resorts.


"Since the debut of Hyatt's first two all inclusive resorts late last year, Hyatt Zilara Cancun and Hyatt Ziva Los Cabos, we continue to listen to guests in order to redefine the all inclusive experience," said Chris Walker, vice president of brand experience for Hyatt Ziva and Hyatt Zilara. "We are delighted to see plans for Hyatt Ziva Cancun advance as it will offer a great new resort option for new and existing Hyatt guests. The renovation of such an iconic building, coupled with an all inclusive experience, will make Hyatt Ziva Cancun the preferred hotel by families visiting Cancun."

"We are excited to begin working on the renovation plans for Hyatt Ziva Cancun as it represents an opportunity to restore and transform one of Cancun's most architecturally significant resorts into a new and innovative destination for the well-traveled all inclusive guest," said Chief Executive Officer Bruce Wardinski, Playa Hotels & Resorts B.V. "We have received overwhelming endorsements on our direction to make the all inclusive resort experience more sophisticated by leveraging Hyatt's expertise in food and beverage, as well as in the groups and meetings segment."

Located in Cancun's most pristine and desirable beach location, Hyatt Ziva Cancun will be at the tip of Punta Cancun surrounded on three sides by the turquoise Caribbean Sea. Originally designed by renowned Mexican architect Roberto Legoretta, the resort's original pyramid-style construction exemplifies the contemporary Mexican architecture that came to define the development of Cancun and other Mexican beachside resorts in the 1970s. The hotel renovation includes a restoration component that will maintain the architectural integrity and beauty of the original.

Hyatt Ziva Cancun will be reconfigured to create a village-like atmosphere. A bridge connecting the north beach and the south beach will provide guests easy access to beautiful beaches, as well as connecting entertainment, dining and other resort features and amenities. The resort's new entryway will welcome guests into an elevated lobby that reveals views of the chic new swimming pools and the azure Caribbean. A signature grand staircase will be a focal point of the resort and also become seating for the outdoor amphitheater in the evenings.


Each of the 379 guest suites in the Pyramid and Tower buildings will exceed the expectations of today's travelers with views of the sea, furnishings reflecting the colors of the Caribbean and spa-style bathrooms. Guests will be able to enjoy a number of in-room amenities, including a complimentary refreshment bar stocked with soft drinks and adult beverages. The resort's Hyatt Club Suites will offer larger floor plans and unique features, such as swim-up areas with splash pools and Club Premium service.

Resort Amenities and Services

Hyatt Ziva Cancun will feature the famous Delphinus Experience where guests can engage with and swim with dolphins. This unique habitat will be integrated into the resort's amenities in a way that creates special moments for guests while respecting these magnificent mammals. Additional resort amenities will include lagoon-style pools with swim-up bars overlooking the Caribbean, an adult-only pool, a lounge with pool tables and board games, a 24-hour fitness center, and an onsite spa and wellness center. Beach Butlers and a Romance Concierge will also be available to help guests have the ultimate all inclusive experience. Guests may also enjoy entertainment throughout the day and evening, and for added pleasure, guests can take advantage of preferred golf tee times at one of several nearby championship courses. Golf and spa services are available at an extra charge.


Guests will be able to choose from six restaurants and six bars and lounges to delight their palate. With creative food presentations and a wide selection of fresh and seasonal cuisine, guests can dine internationally with choices ranging from a French bistro to an Italian cucina, to an Asian-infused sushi and teriyaki restaurant to beachside grills with fresh fish and aged meats. For casual dining, the gourmet buffet restaurant will serve breakfast, lunch and dinner with engaging show-cooking stations. Unique refreshments are available 24 hours a day at the coffee house, the sports bar and other lounges with signature cocktails and expert mixologists.

Meetings and Special Events

Hyatt Ziva Cancun will offer state-of-the-art meeting and convention space, with more than 11,000 square feet of flexible meeting and event areas, including a ballroom that can be divided into five meeting rooms. In addition to the traditional meeting space, the resort will feature outdoor lawn, garden and beach venues with breathtaking views that will create the perfect backdrop for weddings or other special occasions. Expert meeting concierges, high-speed wireless Internet access throughout the resort and a full array of audiovisual equipment will ensure a successful conference or incentive program. Additionally, Hyatt Ziva Cancun will have on-site professional wedding planners and a variety of wedding celebrations designed to create the perfect memorable event.

Hyatt Ziva and Hyatt Zilara Growth

In addition to Hyatt Ziva Cancun in Mexico, Playa is scheduled to open Hyatt Ziva Puerto Vallarta in late 2014. In the Caribbean, Hyatt Zilara Rose Hall and Hyatt Ziva Rose Hall in Montego Bay are scheduled to open in late 2014. The two new resorts will be co-located on Jamaica's most romantic beach, formerly home to The Ritz-Carlton. Hyatt Zilara Rose Hall will offer an adults-only all inclusive experience that will be separate, but connected to, Hyatt Ziva Rose Hall, which will cater to guests of all ages. Whether guests desire romance or revitalization, the two resorts will provide an escape into luxurious relaxation and unexpected adventure – a place where extraordinary moments will combine to create rich, enduring memories to last a lifetime.

"This year's anticipated opening of Hyatt Zilara Rose Hall and Hyatt Ziva Rose Hall will cement the momentum of the Hyatt Zilara and Hyatt Ziva brands," said Wardinski. "We are pursuing additional development opportunities throughout the Caribbean and worldwide, and we believe Hyatt's global reputation, along with Playa's knowledge in the all inclusive segment, provides a winning combination that has appeal to travelers worldwide."

Playa currently owns and manages Hyatt Ziva Los Cabos and Hyatt Zilara Cancun, both in Mexico. For additional information and group reservations please visit

Related Brand

Ziva (By Hyatt)

Hyatt Ziva premium all-inclusive resorts capture the delightful and vibrant experiences families seeking quality time with their loved ones need. Guests can make unforgettable family memories through effortless, on-site activities, a wide variety of culinary offerings reflecting local and global cuisines, and service from the heart designed to cater to multiple generations.
brand information
Other Brands by Hyatt
Grand Hyatt
Hyatt Centric
HYATT house
Hyatt Place
Hyatt Regency
Joie de Vivre
Park Hyatt
The Unbound Collection by Hyatt
Zilara (By Hyatt)

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of March 31, 2020, the Company's portfolio included more than 900 hotel, all-inclusive, and wellness resort properties in 65 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva, Hyatt Zilara, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Joie de Vivre®, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club® and Exhale® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. For more information, please visit

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