FCS Computer Systems Appoints Roger Crellin as Executive Director
Experienced global executive to direct customer service, software production and sales for Europe and North America
Having built an impressive background in skill areas such as product innovation, Crellin will consequently focus on enhancing customer service and software development. Using his extensive set of skills and experience, Crellin will assist FCS in continuing to enhance its services while strengthening visibility and understanding of the "FCS Rainbow Solution", ensuring the delivery of tailor-made solutions that can effectively address any customer business issues.
Prior to joining FCS, Crellin's experience includes serving as Chief Operating Officer for Cologne-based Acentic gmbH, a designer and manufacturer of IP television components and multimedia services. Under his guidance, the company grew its customer base by 11 percent while successfully producing a 200 percent revenue increase across seven subsidiaries. Also previously employed by Fujifilm Retail Australasia as General Manager, Crellin is credited with developing and executing a digital media transition strategy that resulted in a 25 percent growth of the core business.
Holding a Master's in business administration from the Melbourne Business School, Crellin has also represented the Australian Tourism Industry and served as a media spokesperson in eleven countries for a variety of organizations.
For more information, please visit www.fcscs.com.
Founded in 1982, FCS is a comprehensive hospitality technology solutions and services provider, with an extensive portfolio of integrated products used by more than 5,000 hotels with over 8,000 installations in 32 countries. FCS mobile applications are available on staff mobile devices, providing enhanced efficiency with the ability to assign, view and update tasks on the go. This functionality seamlessly integrates into six web-based guest serving applications that are grouped into FCS" Hospitality Operations Management category, including FCS Connect, e- Housekeeping, e-Laundry, e-Recovery, e-Engineering and e-Concierge; all specifically tailored to enhance service optimization and the guest experience. These applications can integrate with a hotel's PMS and other third-party systems via FCS Gateways products; Unicorn and Phoenix, or can seamlessly function alongside CosmoPMS, FCS" own innovative PMS solution. With FCS Enterprise Reporting, hoteliers can maximize both revenues and property reputation with streamlined access to business analytics and operations performance intelligence. For more information, please visit www.fcscs.com.