Things hotel guests say
"Guest reviews provide insights to fellow travellers as well as hotel management, but more importantly they highlight the individuality and personality of travellers while also demonstrating that the tiniest details are not overlooked," added Benjamin Jost, CEO of TrustYou.
One guest, impressed with the hotel overall advised fellow travellers who don't like bars and restaurants frequented by 'a lot of women', to not visit. Conversely, another praised the food and music at a hotel event, apparently having more males than females in attendance was unsatisfactory and advised; 'in future the hotel can look into this'.
Another appreciated the separate bathroom, bedroom and lounge area but not having a toaster in the room 'was horrible!'
Speaking of bathrooms, one guest found theirs 'a bit weird'.
"The door had a gap in it so communication with the room was possible when wanted and not," said the guest. He went on to complain about the semi-transparent glass wall where the shower was located which meant whoever was in the room 'got an eye full' whenever someone had a shower. "This may be lovely if you have a pretty partner, however I was staying with two hairy lads!"
Sometimes feedback was short and sweet with one hotel visitor simply stating in her review that she had returned home 'a fatter person', clearly a stamp of approval for the hotel's cuisine.
"Comfortable, clean and mostly quiet. My toilet seat fell off."
"The gym has no free standing squat racks. Too much cardio!! I am a strength athlete and do back and front squats."
"The hotel charges extra for children so you are almost guaranteed not to see or hear any!!"
"The evening meeting of crows at poolside was funny! And a lot of pigeons around. If you have a bird phobia, poolside might not be for you."
Supernatural guests also got a mention with one person saying her friend was touched multiple times on her back and leg in the bathroom. "It was a friendly ghost though as my friend told it to go away and we meant no harm." No more incidents followed.
Possibly our favourite was the guest who was advised by his staff in Malaysia that the hotel he intended staying at was renowned for its ghostly activity. He was skeptical but then completely disappointed when he experienced no close encounters, in spite of watching three late night horror movies in his room to help 'psych myself into a highly suggestible state of mind, without so much as a teacup being mysteriously thrown across the room'.
"I was hoping for at least an ectoplasmic explosion from the ceiling or a pair of creepy toddler twins chasing me down the hall," he said. "To be perfectly honest, the scariest thing I saw during my stay was the bowl of curry laksa I ordered from room service."
Top Ten Guest Comments
- No ghost sighting
- One ghost touching
- Weird, glass enclosed bathroom in room shared by hairy mates
- Too much cardio, not enough squats in the gym
- No toaster = horrible!
- Pool attracted a bird convention
- My toilet seat fell off
- Too many women in the bar
- Not enough women in the bar
- Extra charge for children: fabulous!
Wego.com is the leading travel search engine across the Asia-Pacific and Middle East and is used by millions of travellers each month to save time, pay less and travel more. The company provides powerful yet simple to use tools that help travellers research trips, compare prices for flights and hotels across multiple websites, and to book travel online. Wego shows users an unbiased and channel neutral view of travel prices, providing a choice of booking direct with a hotel or airline, or via an online travel agent or aggregator. For more information, visit http://www.wego.com/about.
Wego Pte Limited, Press Office, Singapore
TrustYou, the world's largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback informs 95% of booking decisions, and TrustYou's guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler"s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou"s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world"s leading online reputation management tool and the accompanying app TrustYou Radar. PMS, CRM, IBE and other hotel software providers can make use TrustYou Connect, a partner program to integrate TrustYou"s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey. Find more information on TrustYou and the guest feedback platform at www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor