University of West London and The Savoy Hotel to deliver specialist training for Butlers in Etihad's new A380 “The Residence”
Etihad’s “Residence Experience” starts with the Savoy Butler Academy
Patricia Paskins, lecturer in the University of West London and Head of International Butler Training programmes, said: "I am thrilled that a prestigious airline such as Etihad has engaged us to train their "Residence" crew to the highest possible standards, enabling them to deliver exceptional and memorable service and passenger care. We envisage that this training will further enhance the airline's overall service culture provided not only to VIP's, celebrities and dignitaries but to every passenger that flies with them."
Professor David Foskett, MBE, CMA, Head of the London School of Hospitality and Tourism, said: "Our collaboration with Etihad in this programme is testament to our expertise in luxury hospitality management which is driving our educational provision at professional, undergraduate and postgraduate levels. It is also an illustration of the industry response to the continuously growing demand for 'luxury experiences' in the international travel market".
The London School of Hospitality and Tourism offers a postgraduate programme in Luxury Hospitality Management for university graduates as well as an Executive MA in Luxury Hospitality Leadership designed specifically for industry professionals who would like to get a more strategic perspective of leading hospitality businesses in the global upscale and luxury market.