Singgasana Hotels Selects TrustYou to Boost Its Online Reputation in Indonesia
TrustYou’s industry partnerships, such as Wego and Kayak, are attractive to hotels looking to improve reputation and increase awareness
The TrustYou platform offers hotels an accessible tool for monitoring and responding to online travel reviews from across the web. Using TrustYou's monitoring tool, hotels are able to easily see how they're performing on travel sites, as well as review trends over time. For instance, hotels can monitor whether or not target areas such as service or food have improved over time. Additionally, hotels can track their response rate and social media activity.
"Singgasana Hotels' understands the importance of a strong online reputation and wants to ensure that it has the best tools to effectively manage and improve its reputation on key sites like Wego. We are excited to power Singgasana Hotels' online reputation management program and look forward to growing this partnership," said Frederick Wong, VP of Business Development, Asia at TrustYou.
Singgasana Hotels will also take advantage of TrustYou's surveys for guests who have stayed at their properties and TrustYou's Reputation Marketing widgets, including Meta-ReviewsTM which present verified review content from across travel sites in short, easy-to-read bits about a property's highlights.
TrustYou's industry partnerships are proving valuable to hotels looking to see immediate changes in their online reputation scores on OTAs and review sites. Industry partners include Kayak, Wego, Ixigo, MakeMyTrip, and more.
For additional information about TrustYou's data solutions, please contact Margaret Ady at email@example.com.
Senior Marketing Manager
Phone: +49 89 55 27 35-116
TrustYou, the world's largest guest feedback platform, provides hotels with insights to improve their guest experience and market to future guests. Guest feedback informs 95% of booking decisions, and TrustYou's guest feedback platform incorporates hundreds of millions of hotel reviews, surveys, social comments, and direct messages through SMS, email, Facebook Messenger and more. This information is analyzed along each step of a traveler"s journey, including booking and pre-stay queries, real-time guest request, and post-stay feedback, to generate actionable insights for 500,000 hotels. TrustYou"s platform is made up of various components, including TrustYou Meta-Reviews*, verified global review summaries displayed on travel and search sites like Google, KAYAK, and Hotels.com; TrustYou Messaging, real-time guest messaging service; TrustYou Stars, an advanced guest satisfaction survey tool; TrustYou Analytics, the world"s leading online reputation management tool and the accompanying app TrustYou Radar. PMS, CRM, IBE and other hotel software providers can make use TrustYou Connect, a partner program to integrate TrustYou"s guest feedback platform with its products to help their hotel clients to positively influence every stage of the guest journey. Find more information on TrustYou and the guest feedback platform at www.trustyou.com.
*TrustYou Meta-Reviews only contain verified reviews and do not include reviews from TripAdvisor