How Hospitality Management Programs Adapt to Technology
Gone are the days when hospitality students only needed to know how to coordinate room service for guests and schedule their morning wake-up calls. Students must now prepare to work with robots and help a guest check-into their room with the wave of a smartphone. To adapt to these technological advances, one of the first changes many universities made was combining hospitality and management education into one degree program, bringing both under one roof. Johnson and Wales University’s hospitality college changed its name this month to the “School of Hospitality” and is now part of the “College of Management.” This change took effect for the start of the fall 2014 semester, and is the first reorganization of the hospitality program since it was founded in 1972.