Industry Update
Supplier News 2 October 2014

NAVIS Reach Delivers Big Revenue for Resort and Vacation Rental Companies

Automated Database Mining and CRM Marketing Solution Delivers $300K with 25% Open Rate in New Reservations; Tracks Exact ROI on Each Campaign and Promotion

share this article
1 min

Bend, OR -- If a resort operator in your professional group told you they had a new marketing system that generated $300,000 in two months, how interested would you be? Numbers like this are being reported by a group of companies that recently installed NAVIS Reach. Resort, hotel and vacation rental operators are absolutely interested.


"We used NAVIS Reach for 71 days and generated $329,000 in new bookings," said Craig Batley, owner of Burr White, a vacation rental company in Newport Beach, Calif. Another NAVIS client, TradeWinds Island Resorts in Florida, uses NAVIS 360 CRM and Reach messaging technology to make guests feel special before they arrive. Chris Serfustini, TradeWinds' electronic marketing manager, said, "NAVIS Reach email campaigns generated more than $2 million for TradeWinds through July 2014 with an open rate of 22%. Our resort's revenue proves that guests respond well to personalized messaging."

NAVIS Reach is an easy-to-use CRM marketing tool that increases revenue for lodging operators. Reach mines and combines guest, and prospective-guest data from separate system databases to create targeted, narrowly segmented marketing lists. These effective lists include household personas that combine attributes, behaviors and preferences, all customizable. Multiple contacts living at the same address can be put into one household for consistent messaging. Reach uses the data to design, create and execute highly effective, targeted email campaigns and track campaign results in real time. NAVIS is the leading reservation sales and marketing system provider for the hotel, resort, and vacation rental markets. Click HERE to learn more about NAVIS.

Burr White is on track to make $500K to $1M in new revenue

Craig Batley at Burr White reports, "NAVIS Reach has already paid for itself. We are on track to make $500K to $1M in new revenue the first year. We use Reach to contact people who have 'paid and stayed' as well as those who have only inquired. We ran 16 campaigns in August and September. Most of our $300,000+ in new bookings would not have been generated without NAVIS Reach. We have a 25% click-through rate with Reach emails. This made significant revenue for our company."

Conversions increased 20%, open rates are up 25% with NAVIS Reach

"TradeWinds implemented NAVIS Reach in early 2014. Reach email campaigns generated more than $2 million since then. It provides everything I asked for in an automated email marketing and tracking system," said Serfustini. "The system automates all the tasks for our campaigns. We aggregate contact leads from different data sources like our PMS and lists from the chamber of commerce. We use NAVIS Reach to send the 'first-touch' message without an offer to people who have not stayed before. If they open the message for more information, the system automates a follow-up message with a targeted offer." Once a week TradeWinds uses Reach to send automatic emails to people who have not booked in the seven days since it first contacted them. Serfustini said, "Seven days is the best time to follow up, and guests value our attention; Reach automates this process. The open rate for Reach emails has increased 25% over the normal 'eblast' process. Conversion increased 20%."

Zehnder's of Frankenmuth, Michigan, a four-season family vacation destination; installed NAVIS Reach in August 2014. "The system integrates the property management systems' databases for our hotels and waterpark - Zehnder's Splash Village. NAVIS Reach is very effective and gives us an ROI on each of our email blast promotions. We could not measure how well our email promotions are doing without it," said Terri McNutt, Zehnder's Assistant IT Director. "We use NAVIS Reach to build custom emails with links that request specific action. It has been very successful for our company."

"The Reach multi-database CRM solution is a guest-centric messaging and marketing system that drives more demand," says Michelle Marquis NCP, NAVIS vice president marketing & strategic initiatives. "Reach reveals how guests want to be communicated with and viewed by a property operator. People value promotions that speak to their interests and respect their time." Marquis noted that each guest has his or her own unique booking decision process. "The hospitality business is not about technology, it is about people. If you recognize your clients as people with unique interests – not as prospects – they respond. NAVIS Reach proves this at the bottom line."


NAVIS sales and marketing solutions empower resorts, hotels and vacation rental management companies to leverage the full profit potential of their direct channel. NAVIS hospitality clients drive more demand, capture more demand, and convert more demand with dramatic increases in revenue and RevPAR. With a laser focus on actionable, real-time CRM data from the direct channel, NAVIS uncovers new and often ignored revenue opportunities, including increased reservations productivity, greater marketing efficiencies, call center optimization, and greater visibility into their businesses. NAVIS clients outperform competitors, enjoy greater market share, higher NOI and more revenue. Click HERE to find out what NAVIS can do for you.

Julie Keyser-Squires
Phone: +1-404-256-5512
Send email