Last October, Accor Hotels unveiled its five-year, 225 million euro plan for “reinventing the customer experience through technology.” For an update, Tnooz spoke with a few key officials on its tech side. A focus for the company is mobile, according to Jean Luc Chretien Executive vice president, distribution sales and loyalty, who says: “Today about 35% of the users of Accor’s digital platforms are arriving by mobile devices.

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