Industry Update
Supplier News12 February 2015

BEST WESTERN PLUS The Gonville Hotel in Cambridge deploys in-room and mobile solutions with iRiS Software Systems

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iRiS Software Systems

iRiS Software Systems, the multi-award winning guest facing technology hospitality provider, and BEST WESTERN PLUS The Gonville Hotel in Cambridge have teamed up to deploy in-room and mobile interactive guest facing solutions .


Ideally located in the centre of Cambridge and renowned for its focus on customer satisfaction, BEST WESTERN PLUS The Gonville Hotel is the only hotel in the Cambridge area to have such seamless technology.

Recently refurbished, the hotel added an elegant and contemporary feel to its design and adapted to the growing customer demand for more convenience by installing iRiS Guest Valet and iRiS Mobile Valet.

Designed for a room-based tablet, iRiS Guest Valet is an interactive, multi-lingual, application that replaces the traditional guest welcome pack with up-to-date, live destination information. The multilingual app enables guests to purchase in-room dining, shop for products both internally and externally, book spa treatments, interact with hotel systems such as the TV or Room Controls, access local maps, attractions, even book restaurant reservations and all the amenities the Gonville Hotel has to offer.

"iRiS are very happy to have been part of such an exciting project. Our Guest Valet solutions are the perfect fit for Gonville's commitment to exceeding their guests' expectations, making them the best hotel in Cambridge." Said Felicia Nekmouche, Senior Account Manager for iRiS Software Systems.

Recognising the importance of mobile and BYOD (Bring Your Own Device) in the hospitality industry, The Gonville's guests will be able to enjoy all these functionalities from their own device, enabling them to enjoy all of The Gonville's amenities at their fingertips.

Says the hotel's General Manger Christopher Ogston: "I'm really pleased to be the first hotel in Cambridge to offer this additional service to guests of the hotel, which is part of many changes – including our recent major refurbishment – we are making to establish the Gonville as the hotel of choice in Cambridge. Service is always our number one priority and the Guest Valet is very much part of our aim of always exceeding guests' expectations. This way we're attending to their needs the whole time they are with us, even when they're not in the hotel."

About iRiS Software Systems

  • London-based iRiS Software Systems Ltd is an award-winning interactive guest services application creator, providing apps designed for hotels, cruise lines and restaurants. The iRiS applications are designed to improve the guest experience, increase revenues and reduce costs, improve communications between guests and staff and provide a smart marketing tool. Both tablet and mobile phone applications are available.
  • For more information, please email [email protected] / [email protected] or visit

About Best Western Plus The Gonville Hotel

  • The 84-bedroom four star Best Western Plus The Gonville Hotel is located in Cambridge's historic city centre overlooking Parkers Piece. The reception and public areas have recently been given a complete transformation, bringing the building back to its former glory with a contemporary twist. The Plus status is given to Best Western hotels that

offer extra style, comfort and service. The hotel also has a silver green tourism award and has been awarded a Certificate of Excellence by leading travel review website TripAdvisor for the last three years in a row.

Darren Panto
VP Europe
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