Hospitality For The Digital Age | forbes.com
It’s no secret that customer expectations are fundamentally changing the guest experience throughout the hospitality industry. Anyone who has traveled recently can attest to the dramatic way the hospitality industry has changed over the past couple of years, largely in response to increasingly demanding guest expectations. These expectations have been heightened by the ease and simplicity of technologies like mobile, cloud, and social media, which have helped companies in other industries deliver instant access and services based on predictive analytics.
