Always app-to-date with protel Housekeeping

Checking and changing the room status with protel Housekeeping — Photo by © protel hotelsoftware

Housekeeping and Maintenance staff cover a lot of ground each day while taking care of their tasks around the hotel. This changed for the SI-Suites Hotel crew in Stuttgart when they started working with the protel Housekeeping app. Connected to the hotel's protel hotel software system, the app facilitates the direct exchange of information between the housekeeping, front desk, and maintenance teams.

For the past few months, Jasmina Baur and her colleagues at SI-SUITES in Stuttgart have been using the protel Housekeeping native app which enables them to have all of the room information constantly available at the brush of a finger. The hotel's 192 rooms are located in four separate buildings. "A quick peek at the app to see if the guest has already checked out saves us tons of time," says the head of housekeeping. At the same time, the app constantly syncs data with the hotel management software, for example, when housekeeping changes the status of a room to "clean".

Given the chance to enhance the quick exchange of information between teams, Thomas Behrendt, managing director of SI-SUITES, did not hesitate to introduce the app to his crew. "When Mr. Behrendt asked me if I wanted to use the app, I immediately said yes", says Sergio Montagner, Maintenance Manager. "I am happy that I am no longer tied to my PC," he says, strongly favoring the mobile solution. Should repairs be needed for a room, a member of the housekeeping staff simply takes a snap-shot of the damage, automatically informing the maintenance manager about the new work order on his smartphone.

The mobile use of the protel hotel software greatly simplifies the hotel's everyday procedures. Room status, maintenance tasks, lost & found objects, use of minibar, special guest wishes, room moves, as well as arrival and departure information can all be accessed, created, and edited by means of the protel Housekeeping app. Before the app, lost and found objects had to be jotted down on paper. "Now we can simply take a picture of it," says Anja Neumeister, head of reception. She is very pleased that the app perfectly supports the day-to-day work of Maintenance and Housekeeping at SI Suites.

More information

About SI-SUITES

SI-SUITES has 192 individually designed high-quality rooms (40-63 sq. meter), located in 4 buildings which offer guests a good night's sleep when visiting Stuttgart. Whether staying for one night, a weekend, or many months, SI-SUITES offers an atmosphere of luxury and relaxation. The location of the hotel is especially attractive because the hotel has both quick and easy access to public transportation connecting the hotel with Stuttgart's main train station, airport, and trade fair facilities, as well as beautiful views of the lush landscape surrounding it.
www.si-suites.de

About protel | Hotel software made in Germany

protel solutions form a robust technology stack for all hotel business types, with a worldwide team of local partners to support it. The ground-breaking app store, accessible directly via the protel PMS, has rapidly changed the way hotels and their technology vendors do business. Formed 27 years ago in Dortmund, Germany, shaped by one of the world's most dynamic overseas investment markets, the beating heart of this modern software company serves only hospitality. The first cloud-native PMS and apps went live in 2009, and two consecutive Olympic villages – "the largest hotels on Earth "- were built on protel. Operations expanded internationally to over 90 countries, leading to branch offices in Dubai, Vienna, and Atlanta. More than 14,000 hotels worldwide choose to power their business with protel. Continuing to influence the technological change within the hospitality industry, protel speaks excellent hotel. Talk to us today. www.protel.net

Isabelle Middeke
Technical and Corporate Communication
+49 231 915 930

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