Putting guests center stage with hetras – the new Glasgow Village Hotel
Gone are the days of queuing at reception and in are the days of self-service and ultimate convenience. At the new Village Hotel in Glasgow, that means being able to book your room online, checking yourself in, using services like the hotel's Health & Fitness club, Starbucks or restaurant and being emailed your bill after your stay.
"Primarily we want to allow our customers to move at their own pace through the guest journey by offering mobile solutions", explains Rob Paterson, Commercial Director of Village Hotels. "By automating administrational tasks, we are shifting our teams focus from a computer screen to the customer. The project has given us an opportunity to challenge all our policies and procedures and redesign them to fit with the fast changing world of hotel technology. Agility is our aim in all aspects of our approach of the guest journey in a dynamic, exciting market like Glasgow."
The chain is also about to launch a mobile app provided by hetras that will make booking even easier and will allow the guest enter the room using the smartphone. The Glasgow Village Hotel is already enjoying its first successes with OTAs after shooting from 0 to the top of the list on tripadvisor in within a week.
"hetras are a like-minded organisation with a strong focus on simplicity and technology. hetras have proven history in the industry of innovation together with some very good brands", further explains Rob Paterson the hotel's decision of opting for hetras as its software partner, "and hetras was able to create the mobile concept for the opening within 6 weeks."
The ultimate in guest-centricity
Village Hotels are widely known for their extensive in-house facilities, which include Health & Fitness clubs, spas and various coffee shops and restaurants. All of the purchases made at them are managed by hetras's cloud-based platform and charged to the room. hetras's Business Intelligence system can furthermore be used to analyze guests' data after their stay to identify potential areas for optimization.
After the successful opening of the Glasgow hotel, Philip von Ditfurth, Managing Director at hetras, congratulated Village Hotels "on a fully booked property and on a concept, which emphasizes the guest experience without compromise."
Hetras is a hotel management system comprising a cloud-based property management system, self-check-in app, booking engine, channel manager and state-of-the-art open API that future proofs your hotel"s technology. Hetras is a Shiji Group brand and part of the wide-ranging open hotel and travel technology ecosystem. Being part of the Shiji Group strengthens Hetras' integration with Shiji"s travel and hospitality technology ecosystem, ranging from point of sale systems which include hardware and software to enterprise payment processing systems.
For more information on Hetras, contact:
[email protected]; +49 89 716718510