It seems like every week we see another major hospitality company reporting a cyber security breach where hackers get access to customer and other sensitive information (click here for recent news reports). Cyber security experts claim that it’s not a matter of whether your company will be attacked but when. That’s a harsh reality when you consider that these security breaches can do extraordinary and irreparable damage from a reputational and financial standpoint. If a cyber-attack can’t be prevented, how can one manage the risk associated with an attack to protect one’s company and customers?

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