Industry Update
Supplier News18 November 2015

Maestro and Revinate Marketing™ Connect with New Integration to Enhance Property Reputation Management and Personalized Guest Communication

Maestro’s API Integration Gives Property Operators Easy Set Up and Access to Rich Guest Profiles

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Maestro NORTHWIND Canada Inc.

San Francisco, CA - Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces its new interface with the Maestro PMS integrated hotel property management system. The Maestro API integration enables hotel operators to utilize an easy-to-use guest engagement platform that can be set up in a matter of hours. The API expedites Customer Relationship Management (CRM) system integration and onboarding processes for personalized guest communication that strengthens loyalty and drives direct revenue.


Revinate is the leading provider of hospitality software for guest feedback and guest marketing. The Maestro Enterprise Property Management hotel software suite of 20+ solutions is the industry’s most robust and well supported system for independent hotels, resorts, and multi-property groups.

The Revinate Marketing™ integration lets Maestro users send automated guest communications via email and SMS throughout the guest stay. These include communications such as pre-stay welcome emails, targeted offers while guests are on-property, and post-stay guest satisfaction surveys immediately after departure. Revinate is one of the only marketing automation platforms that caters exclusively to hoteliers, driving an average 10x return on marketing campaigns.

“Maestro is pleased that it can offer clients a direct integration with Revinate. The Revinate solution is an excellent product that can further our clients’ reputation management efforts, online review monitoring, and personalize guest communication,” says Warren Dehan, President of Maestro PMS.

Marc Heyneker, Revinate Co-Founder and CEO says, “Having a seamless integration with a PMS like Maestro is incredibly valuable, as both of our products are suited to customers who are looking for easier to use hospitality solutions. We look forward to expanding our mutual customer relationships.”

Makena Beach & Golf Resort in Maui, Hawaii is one Maestro property that adopted Revinate Marketing at the end of 2014. After a seamless integration, the Maestro PMS continues to send real time reservation data to Revinate to create guest profiles. “With Revinate, our guest reservations turn into visual profiles with spend history. I can identify my loyal guests and even know their interests before they arrive on property.” says Declan McCarthy, General Manager at Makena. “Beyond just knowing about our guests, we can send targeted emails and track their results. Our Labor Day offer was one of our strongest campaigns, attracting over $135,000 in reservations.”

About Revinate

Revinate helps hotels know more about their guests so they can deliver personalized experiences that create valuable relationships and lifelong customers. Revinate is well-funded by leading investment firms Benchmark Capital, Tenaya Capital, Northgate Capital, Industry Ventures, Formation 8, and Tao Capital. It is headquartered in San Francisco, with offices in New York, Amsterdam, Singapore, Cape Town and Sydney. Revinate counts 25,000 of the world's leading hotels as customers. To learn more, please visit or email [email protected].

About Maestro PMS

Maestro is the preferred cloud and on-premises PMS solution for independent hotels, luxury resorts, conference centers, vacation rentals, and multi-property groups. Maestro's PCI certified and EMV ready enterprise system offers 20+ integrated modules on a single database including web and mobile apps to increase profitability, drive direct bookings, centralize operations, and enable operators to engage guests with a personalized experience. For over 40 years Maestro's Diamond Plus Service has provided unparalleled 24/7 North American based support and education services to keep hospitality groups operational and productive. Click here for more information on Maestro.

Macarena Lorenzini
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