Hotels Tried To Eliminate the Traditional In-Room Desk But Created a Backlash | skift.com
Marriott and Holiday Inn Express experimented with removing the traditional desk inside guest rooms and the moves triggered a backlash. Lots of guests, it turns out, still want a desk. It’s an important piece of furniture in the opinion of lots of their customers.Marriott’s new “work surface” was geared to forge a connection with the millennial market but the brand found out the change caused a generational rift within the ranks of its guests. Yahoo! Sports National Columnist Dan Wetzel wrote a scathing Tumblr post about the absence of a traditional desk at the City Center Marriott in Charlotte, North Carolina, saying there was a “little table with no corresponding chair.” Wetzel’s shock led him to find an entire Internet community indignant about Marriott robbing them of their beloved piece of furniture.
