Why smiling is more important than ever

hotelsmag.com

Smiling has often been a component of many customer contact programs and service training modules. It has ranged in content terms from everyday practice to being at the heart of global programs and was the center piece used to promote one of Scotland’s major cities, Glasgow, many hears ago. In the history of successful Asian airlines it featured prominently in connecting with customers and stood for a friendly and kind level of service that could be expected from the brand.